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APAC AR Team Lead

1 week ago

Manila, National Capital Region, Philippines Amazon Full time

The APAC AR Team Lead will lead a team of Account Receivable professionals to drive collections efficiency and effectiveness across the region. As a member of this team, you will be responsible for developing and implementing strategies to optimize cash flow and improve collections performance.

About the Role
  • As an APAC AR Team Lead, you will be responsible for managing a team of Account Receivable professionals and working closely with cross-functional teams to identify and resolve billing issues.
  • You will analyze and interpret data to optimize cash flow and implement process improvements that drive collections performance.
  • Your excellent leadership and communication skills will enable you to build strong relationships with customers and stakeholders.
Key Responsibilities
  1. Lead a team of Account Receivable professionals to manage a portfolio of customer receivables and work to maximize Amazon's cash flow by solving customer payment issues.
  2. Develop and implement strategies to optimize cash flow and improve collections performance.
  3. Manage and resolve invoice discrepancies to ensure timely and accurate receivables.
  4. Manage internal and external Accounts Receivable inquiries.
  5. Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
  6. Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
  7. Understand the pain points of customers and solve our customer's problems.
  8. Providing prompt, efficient, detailed, customer-oriented service to customers.
  9. Escalating when appropriate to direct manager and/or senior leaders.
  10. Keeping detailed notes, task creation and reminders in our collections tools.
  11. Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
  12. Analyze trends and suggest process improvements.
  13. Perform other projects and duties as required.
Requirements
  • Candidate must be a graduate of a Bachelors Degree preferably in Finance/Accounting as Major Subject.
  • Prior experience of at least 2 years in similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
  • Knowledge on Outlook, Word and Excel or similar desktop applications.
  • Good Communications skills – Written & Verbal.
  • Proficient in Microsoft Excel and Word.
  • Flexible to work in a night/graveyard shifting schedule.
  • Exemplifies traits of being a Team player, has good interpersonal skills, hardworking, adaptable and detail oriented.
  • Can work under pressure and with deadlines.
  • Excellent verbal and written communication skills, with a strong customer service focus.
  • Has the ability to prioritize, multi-task and work with minimal supervision.
  • A person who is open to work with diverse teams with different cultures on a global team.