CARE SUPPORT PROFESSIONAL

2 weeks ago

Manila, National Capital Region, Philippines beBeeCare Full time ₱4,000 - ₱7,000
Job Title: Care Support Professional

This role involves providing top-notch customer care and support to individuals. As a Care Support Professional, you will collaborate closely with the Customer Experience team to gather information from customers and ensure their continued support and success after implementing our HR product.

Key Responsibilities:
  • Respond to and resolve customer inquiries related to the HR Platform in a timely manner.
  • Assist and collaborate with colleagues to provide best practice system use and education to all customers.
  • Proactively analyze and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
  • Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
  • Elevate issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads.
Requirements:
  • 1-2 years experience with proven results in a fast-paced customer service/support environment across live chat and email.
  • Relevant Australian payroll experience.
  • Prior exposure to customer experience within a SaaS environment.
  • Exposure to working in fluid, high change and high velocity environments.
  • Problem-solving skills with a sound and thorough approach to troubleshooting.
  • Ability to manage competing priorities, working autonomously; requesting assistance when needed.
  • Strong and polished verbal and written communication skills.

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