Aged Care Support Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeCare Full time ₱3,750,000 - ₱4,500,000
Customer Service Administrator Role

We are seeking a dedicated Customer Service Administrator to provide high-quality support to our team based in our Ballina office. This full-time role ensures the smooth coordination of services for our clients.

This customer-facing position involves delivering excellent service while managing administrative tasks. The successful candidate will support daily operations, ensure timely communication, and escalate case management or clinical concerns when necessary.

Key Responsibilities:
  • Act as the primary point of contact for incoming enquiries via phone calls, emails, and in-person interactions.
  • Provide day-to-day administrative support to the care coordinators.
  • Assist in scheduling and coordinating services for clients.
  • Maintain accurate and up-to-date client records and documentation.
  • Elevate clinical or case management issues to the relevant care coordinator.
  • Support reporting and compliance with industry standards.
  • Liaise with clients, families, service providers, and external stakeholders in a professional manner.
Required Skills and Qualifications:
  • Minimum 3 years of experience in administration and customer service within the aged care or disability sector.
  • Experience working with Australian clients is essential.
  • Excellent written and verbal English communication skills are required.
  • Strong organisational and time-management skills with the ability to manage competing priorities.
  • Proficient in Microsoft Office and client management systems.
  • Demonstrated ability to handle sensitive information with confidentiality and professionalism.
Benefits:
  • A supportive work environment.
  • Ongoing training and development opportunities.

At our organisation, we believe in diversity and inclusion, creating a respectful workplace that values individual differences.

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