Business Development Consultant

2 weeks ago

Taguig, National Capital Region, Philippines beBeeSuccess Full time ₱2,500,000 - ₱3,500,000
Customer Success Associate Job Description

The key role of a Customer Success Associate is to provide vital support for the growth and expansion of our Global Customer Success organization. As a foundational member of the Manila team, this role focuses on enabling our Customer Success Team to deliver exceptional value to our customers.

Key Responsibilities
  • Account Setup and Management: Execute the setup of customer accounts, including user provisioning, group creation, and site hierarchy management.
  • Content Creation: Build and standardize a high volume of SafetyCulture templates and forms based on customer requirements and best practices.
  • Program Enablement: Support the execution of our customer success programs including high touch and / or Digital programs, including communication, user health checks, account optimization and data collection.
Requirements
  • 2-3 years of professional experience and willingness to make an immediate impact.
  • Proven experience in a high-volume, customer facing operations-focused role, preferably in a SaaS or technology environment.
  • A natural collaborator who enjoys working with others to get the job done.
  • Strong attention to detail and a methodical approach to task execution.
Location

We are located on the 27th Floor SM Aura Office Tower, in the heart of the premier business district of Manila.


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