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Client Experience Specialist

1 week ago

Marikina City, National Capital Region, Philippines Dragonpay Corporation Full time

We are seeking a Support Excellence Professional who can ensure that our customers have an outstanding experience with Dragonpay Corporation's services. As a key member of our team, you will be responsible for understanding customer needs, providing solutions, and guiding them through our payment processes. You will also be required to respond to inquiries via calls, chats, and emails promptly.

Responsibilities and Requirements
  1. You should hold a Bachelor's Degree in any related field.
  2. Ability to identify issues quickly, think critically, and implement effective solutions to meet customer needs is essential.
  3. You should be a proactive team player, contributing to the success of the team.
  4. Working on-site six (6) days a week, with either Saturday or Sunday as your designated day off, is mandatory.