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Senior Team Member

2 weeks ago

Iloilo City, Western Visayas, Philippines RSD HRMC Full time

About the Role:

The Assistant Manager position at RSD HRMC involves supporting the Manager in overseeing daily operations, supervising a team of staff, and ensuring customer satisfaction. This role requires strong leadership and team management abilities, excellent communication and interpersonal skills, and the ability to multitask and stay organized.

Responsibilities:

  1. Leadership and Supervision:
    1. Collaborate with the Manager to oversee day-to-day operations.
    2. Provide guidance and support to team members, including training, feedback, and performance evaluations.
    3. In the absence of the Manager, take charge of the team and ensure procedures are followed.
  2. Customer Service:
    1. Deliver exceptional customer service by promptly addressing customer inquiries, complaints, and concerns.
    2. Ensure all staff receive training on customer service protocols and maintain a high standard of service.
  3. Inventory and Stock Management:
    1. Assist with inventory control, ordering, and stock organization.
    2. Monitor product levels to ensure shelves or service areas are stocked and well-presented.
  4. Operational Support:
    1. Help develop and implement operational procedures and policies.
    2. Assist in scheduling staff to ensure adequate coverage.
    3. Evaluate and maintain compliance with health and safety regulations and company policies.
  5. Sales and Marketing:
    1. Contribute to the development of sales strategies to achieve departmental or store targets.
    2. Participate in promotional activities and customer engagement initiatives to drive sales.
  6. Administrative Tasks:
    1. Maintain accurate records of attendance, payroll, sales reports, and employee performance.
    2. Support budgeting and cost control efforts.
  7. Conflict Resolution:
    1. Respond promptly and professionally to workplace issues, conflicts, or concerns.
    2. Facilitate conflict resolution between staff or between staff and customers.