IT System Specialist

1 month ago

Quezon City, National Capital Region, Philippines Iserve 360 Corp Full time

About Iserve 360 Corp

We are a dynamic and innovative company seeking an experienced IT system specialist to join our team. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our computer networks, servers, and other IT systems.

Salary

The estimated salary for this position is $85,000 - $110,000 per year, depending on experience and qualifications.

Job Description

Maintenance

You will be responsible for configuring and maintaining computer networks, servers, and other IT systems to ensure they run efficiently and effectively. This includes troubleshooting hardware and software issues, performing regular system audits, and implementing security measures and data backups.

Troubleshooting

When technical issues arise, you will diagnose and fix them promptly, minimizing downtime and ensuring business continuity. Your expertise in hardware and software troubleshooting will help us resolve problems quickly and effectively.

Support

You will provide technical support to users over the phone, email, or remote desktop, answering their questions and resolving their technical issues. Your excellent communication skills will enable you to explain complex technical concepts in a clear and concise manner.

Training

You will train users on new software and technologies, helping them develop the skills they need to work efficiently and effectively. Your training sessions will be engaging, informative, and tailored to meet the specific needs of our staff.

Security

You will collaborate with the IT team to implement security measures and data backups, ensuring the integrity and confidentiality of our data. Your expertise in security protocols and procedures will help us protect our systems and data from cyber threats.

Auditing

Regular system audits will be conducted to ensure compliance with regulations and industry standards. You will analyze audit results, identify areas for improvement, and implement changes to maintain optimal system performance.

Documentation

You will document technical processes and procedures, creating clear, concise guides that can be easily understood by our staff. Your documentation will help us standardize our technical practices, reducing errors and improving efficiency.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Extensive experience in IT system maintenance and troubleshooting;
  • Excellent communication and training skills;
  • Strong understanding of security protocols and procedures;
  • Ability to analyze audit results and implement improvements;
  • Experience with documentation and standardization of technical practices;
  • Knowledge of industry-standard tools and technologies;
  • Bachelor's degree in Computer Science, Information Technology, or related field.

Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range of $85,000 - $110,000 per year;
  • A generous health insurance plan;
  • A retirement savings plan with company matching;
  • A flexible work schedule and telecommuting options;
  • Ongoing training and professional development opportunities;
  • A supportive and collaborative work environment.

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