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Senior Finance Operations Specialist

2 weeks ago

Manila, National Capital Region, Philippines ENGINEERINGUK Full time

At ENGINEERINGUK, we are seeking an experienced Senior Finance Operations Specialist to join our team as an AWS Financial Analyst. As an AR Collections Expert, you will play a critical role in driving Amazon's cash flow by identifying and resolving billing issues for our strategic customers.

Key Responsibilities
  1. Manage a portfolio of customer receivables and work to maximize Amazon's cash flow by solving customer payment issues.
  2. Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
  3. Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.

You will be responsible for managing internal and external Accounts Receivable inquiries, maintaining customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.

As a member of our team, you will understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR. You will also act as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.

We are looking for a professional with excellent verbal and written communication skills, with a strong customer service focus. The ideal candidate will have prior experience of at least 2 years in similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.