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Senior QA Manager Position
7 days ago
Cebu City, Philippines
On-site - 4-5 Yrs Exp Diploma Full-time
About the JobThis is a unique opportunity for an experienced QA manager to lead our quality assurance team and drive business objectives.
We are looking for a strong leader with excellent analytical and communication skills to monitor, evaluate, and enhance call quality.
The successful candidate will implement QA strategies to improve agent performance and customer satisfaction, working closely with stakeholders to analyze trends and identify areas for process improvement.
- Lead and manage the quality assurance team for the travel account.
- Monitor, evaluate, and enhance call quality to ensure adherence to business objectives.
- Implement QA strategies to improve agent performance and customer satisfaction.
To be considered for this role, you must have:
- A minimum of 4-5 years of experience as a QA Manager (travel account or telco preferred).
- A college level education (at least 2nd year completed).
- Strong background in quality assurance methodologies and performance management.
We offer a competitive salary, HMO coverage from day 1, paid time off, vacation, and sick leave, career growth opportunities in a global company, dynamic and inclusive work environment, employee engagement activities, and wellness programs.
