Call Center Operations Director
2 weeks ago
We are seeking a highly motivated and experienced Call Center Operations Director to join our team. In this role, you will be responsible for leading performance improvement initiatives, analyzing service level performance, collaborating with cross-functional teams, and developing and maintaining reports.
Key ResponsibilitiesThe successful candidate will:
- Develop and Implement Operational Strategies: Design and implement data-driven strategies to enhance service quality, reduce errors, and increase productivity.
- Lead Cross-Functional Teams: Collaborate with floor supervisors, operations managers, and other stakeholders to develop and implement process improvements.
- Analyze Service Level Performance: Monitor and analyze KPIs such as Service Level, Abandonment Rate, and Handling Capacity to identify trends and areas for improvement.
- Develop and Maintain Reports: Create and maintain detailed reports on service level performance, including analysis of KPIs and recommendations for improvement.
We are seeking candidates with:
- A minimum of three years of experience in a call center environment.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Bachelor's degree in a related field or equivalent experience.
-
Call Center Role Hiring
3 days ago
Tarlac City, Central Luzon, Philippines Call Center International Full timeWe are looking for a highly skilled and experienced Customer Service Representative to join our team at Call Center International.About the Role:This is a full-time position with a shifting scheduleThe successful candidate will work onsite at our site, Sm ClarkResponsibilities include handling customer inquiries and resolving issues in a timely and...
-
Call Center Representative
7 days ago
Angeles City, Central Luzon, Philippines Call Center International Full timeJob Title: Call Center RepresentativeAbout UsWe are a leading company in the call center industry, committed to delivering exceptional customer service.Role OverviewAs a Call Center Representative, you will be responsible for handling customer inquiries and providing solutions to their concerns.Key ResponsibilitiesRespond to customer calls and emails in a...
-
Call center Agent
7 days ago
Angeles City, Central Luzon, Philippines Call Center International Full timeJob Title: Call Center AgentOpen for College Graduates & Career Shifters (Tips & Guide provided)Start Date: February 12 and 26, 2025Salary: Up to Php 27,000Virtual Process, JO Agad Kahit walang resume, pasok ditoSeniority LevelEntry LevelEmployment TypeFull-timeJob FunctionCall Center / Customer Service RepresentativeAdditional InformationDayshift/Nightshift...
-
Call Center
2 weeks ago
Angeles City, Central Luzon, Philippines Call Center International Full timeMassive Virtual ProcessOpen for Career ShiftersStart date on: April 21,No Final InterviewAccount: Customer Service Representative and telcoHigh school, Senior High school,Undergrad and College graduates are welcomeGood English Communication skillsOpen for newbiesLet's Kickstart your Career journeySeniority levelEntry levelEmployment typeFull-timeJob...
-
Virtual Call Center Agent
2 weeks ago
Angeles City, Central Luzon, Philippines Call Center International Full timeAre you looking for a challenging and rewarding role in the customer service industry? Call Center International is seeking highly motivated and results-driven individuals to join our team as Virtual Call Center Agents.About the JobThis role is ideal for those who are passionate about delivering exceptional customer experiences and possess a strong ability...
-
Call Center Support Associate
7 days ago
Angeles City, Central Luzon, Philippines Call Center International Full timeAs a Call Center Support Associate at Call Center International, you will be responsible for providing exceptional customer service to our clients. This is an exciting opportunity to join a dynamic team of professionals who share your passion for delivering excellent customer service.You will have the opportunity to work with a diverse range of customers,...
-
Call Center Representative
2 weeks ago
Angeles City, Central Luzon, Philippines Call Center International Full timeAt Call Center International, we are committed to delivering exceptional customer experiences. As a Virtual Customer Service Agent, you will play a crucial role in helping our clients resolve their inquiries and concerns in a timely and professional manner.Job DescriptionWe are looking for highly motivated and detail-oriented individuals who possess...
-
Call Center Support Specialist
7 days ago
Cebu City, Central Visayas, Philippines Call Center International Full timeDo you have a passion for delivering exceptional customer experiences? Are you looking for a challenging and rewarding role that offers opportunities for growth and development? We're seeking a phone operator to join our team at Call Center International!About the Role: As a phone operator, you will be responsible for handling customer calls and resolving...
-
Call Center Agent
2 weeks ago
Tarlac City, Central Luzon, Philippines Call Center International Full timeVirtual hiring for Customer Service Representative.Work Setup:Onsite SetupShifting ScheduleSite: Clark PampangaAccount: HealthcareSalary: 13-18k plusComplexity Allowance: 3,500Non-taxable allowance: 2,000SOB: 25K1st pay: first day2nd pay: after 2 monthsQualifications:Fresh Graduates are welcome.At least 3 months experience for HS/SHS Graduates.Excellent...
-
Remote Call Center Agent
7 days ago
Cebu City, Central Visayas, Philippines Call Center International Full timeAre you a people person looking for a new challenge? Do you enjoy helping others and resolving problems? We're looking for a call center support specialist to join our team at Call Center International!About the Job: As a call center support specialist, you will be responsible for providing exceptional customer service to our clients via phone, email, or...
-
Call Center Associate
1 week ago
Cebu City, Central Visayas, Philippines Call Center International Full timeAre you a customer-focused professional looking for a challenging and rewarding role? We're seeking a skilled Call Center Associate to join our team and help us deliver exceptional customer experiences. As a key member of our support team, you'll be responsible for providing top-notch service through our virtual process.Qualifications and SkillsMinimum 6...
-
Virtual Call Center Agent Needed
2 weeks ago
Cebu City, Central Visayas, Philippines Call Center International Full timeCustomer Support Agent NeededWe are looking for a skilled customer support agent to join our team at Call Center International.About the JobThis is an opportunity for individuals to gain valuable experience and develop their skills in a dynamic call center environment.ResponsibilitiesProvide exceptional customer service via virtual meansAssist customers with...
-
High-Performance Call Center Director
19 hours ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeStaff4Me is seeking a highly motivated and organized High-Performance Call Center Director to lead our call center team. As a key member of our organization, you will be responsible for developing and implementing strategies to optimize call center performance and customer satisfaction.Main Responsibilities:Lead a team of call center representatives and...
-
Call Center Performance Expert
2 days ago
Tarlac City, Central Luzon, Philippines Sutherland Global Full timeWe are looking for a highly motivated and experienced Call Center Performance Expert to join our team as a Workforce Optimization Specialist – Workforce Analytics (RTA). In this role, you will play a critical part in driving operational excellence by analyzing and optimizing our workforce.Key ResponsibilitiesAs a Workforce Optimization Specialist, you will...
-
Call Center Leadership Specialist
4 days ago
Tarlac City, Central Luzon, Philippines Sutherland Global Full timeJob Description:Sutherland Global is seeking an experienced Call Center Leadership Specialist to join our team.The successful candidate will have a proven track record in leading high-performing teams and driving service level excellence.This role requires strong analytical and problem-solving skills, with the ability to identify opportunities for...
-
Call Center Performance Expert
2 weeks ago
Tarlac City, Central Luzon, Philippines Sutherland Full timeAbout the RoleWe're looking for a skilled Operations Efficiency Specialist to join our team at Sutherland.In this critical role, you'll play a pivotal part in driving our business forward by ensuring seamless service level and utilization delivery.As an expert in call center performance analysis, you'll utilize your expertise to monitor performance, extend...
-
Call Center Director
2 weeks ago
Cebu City, Central Visayas, Philippines CallTek Full timeJob DescriptionWe are seeking a highly skilled and experienced Operations Manager to lead our call center team at CallTek. The ideal candidate will have a proven track record of successfully managing and leading high-performing teams, with a strong focus on customer satisfaction.Key ResponsibilitiesManage a team of call center representatives and supervisors...
-
Service Desk Job Opening
3 days ago
Tarlac City, Central Luzon, Philippines Call Center International Full timeJoin us at Call Center International as a Customer Service Representative and take your career to the next level!About the Role:This is a virtual recruitment opportunity with a shifting scheduleThe successful candidate will work onsite at our site, Sm ClarkResponsibilities include providing product information and answering questions to customersKey Skills...
-
Virtual Recruitment Opportunity
3 days ago
Tarlac City, Central Luzon, Philippines Call Center International Full timeAt Call Center International, we are seeking a highly motivated and experienced Customer Service Representative to join our team.About the Role:This is a virtual recruitment opportunity with a shifting scheduleThe successful candidate will work onsite at our site, Sm ClarkStart date: February 12 and 26, 2025 (to be discussed further)Key Skills and...
-
Customer Service Representative Position
3 days ago
Tarlac City, Central Luzon, Philippines Call Center International Full timeWe are hiring a Customer Service Representative to join our team at Call Center International. The successful candidate will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProvide product information and answer...