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Online E-commerce Platform Manager

1 week ago

Manila, National Capital Region, Philippines DCX PH Inc. Full time

About DCX PH Inc.

We are a leading Business Process Outsourcing (BPO) company that helps growth-focused small and medium-sized businesses across the United States find top talent to enhance their teams.

As an expert in e-commerce, you will be responsible for managing and monitoring the client's online business. This includes hands-on expertise with e-commerce and marketing automation platforms.

Key Responsibilities:

  • Manage and maintain existing customer E-commerce sites based on requests received from an online ticketing system.
  • Add or update items, customers, and locations in the PeopleSoft ERP system through the web interface and synchronize this information into the E-commerce system.
  • Inspect landing pages, product information, checkout options, and other website elements to ensure visual appeal, accuracy, and ease of use.
  • Provide outstanding customer service and respond to email and phone inquiries from sales associates and customers.
  • Work with our integrated partner network to coordinate the integration and testing of templates/products on external systems.

Requirements:

  • Bachelor's degree in Marketing, Communications, or Business Administration.
  • 2+ years of experience in an E-commerce role.
  • Strong verbal, written, and English communication skills.
  • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
  • Proficient in Microsoft and Google applications.

What We Offer:

  • Full-time position
  • Permanent work-from-home setup
  • Company equipment provided
  • HMO Coverage
  • PTO credits and service incentive leaves
  • Major company live events
  • Monthly employee appreciation virtual events