Senior Quality Excellence Professional

1 week ago

Taguig, National Capital Region, Philippines beBeeInnovation Full time ₱6,000,000 - ₱9,000,000
Quality Assurance Specialist Job Description\

The Quality Assurance Team plays a crucial role in driving innovation and making a meaningful impact through quality practices. As a Quality Assurance Specialist, you will report directly to the Quality Assurance Team Lead.

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Evaluation and Monitoring: Assess support interactions according to established standards using traditional methods and AI-powered QA tools.

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Coaching and Mentoring: Identify opportunities for growth, provide constructive feedback, and help create actionable improvement plans.

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Analysis and Reporting: Conduct in-depth analyses of team and individual performance, share insights with leadership, and engage in planning measurable milestones to address performance gaps.

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Learning and Development: Design and lead training sessions focused on quality practices.

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Quality Management: Participate in calibration sessions to ensure consistent rating across various issue types in all support channels.

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Content and Process Improvement: Identify training needs, enhance processes, and recognize documentation opportunities while collaborating with cross-functional teams.

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Innovation and Continuous Improvement: Create scorecards, activities, and programs to maintain continuous progress toward achieving outstanding product and service quality.

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Strategic Partnership and Collaboration: Work alongside peers, leadership, and other teams to identify gaps and develop solutions that enhance performance and improve outcomes.

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Ai and Machine Learning: Validate and fine-tune AI models to ensure accurate and consistent scoring.

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Requirements include 3+ years in quality assurance or customer experience analytics role in Tech or SaaS sector, experience with QA platforms with AI integrations, knowledge of AI/ML model evaluation frameworks, and ability to interpret AI outputs and tune models.

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Atlassian values diversity and inclusion, and offers a wide range of perks and benefits designed to support employees and their families.

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