Business Innovation Lead
4 days ago
Job Description:
We're looking for a highly skilled Business Transformation Lead to join our team at Canva. As a key member of our Global User Voice Enablement Group, you will be responsible for leading the digital transformation of our Quality Assurance function in customer support.
Your Key Responsibilities:
- Develop and execute a digital strategy that drives operational excellence and improves customer experience.
- Implement an Auto QA framework capable of auditing hundreds of thousands of support tickets.
- Generate actionable insights from automated audits to inform continuous improvement initiatives.
- Craft and communicate a compelling vision and strategy that delivers exponential improvements in customer experience.
- Leverage your expertise in digital strategy and automation to solve operational challenges and enhance customer experience.
- Work closely with cross-functional teams, including customer support, engineering, product management, and quality, to ensure seamless integration and alignment.
- Stay up-to-date with industry trends and best practices in business transformation and digital strategy.
Why Join Us?
- Award-winning culture that values creativity, innovation, and collaboration.
- Opportunities for career growth and development in a rapidly expanding organization.
- Flexible work arrangements and generous parental leave policy.
- An annual Vibe & Thrive allowance to support your wellbeing and social connection.
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