Healthcare Account Lead

2 days ago


Cebu City, Central Visayas, Philippines Cognizant Technology Solutions Philippines Inc. Full time
About the Role

We are seeking a Team Leader for Insurance Account to join our team at Cognizant Technology Solutions Philippines Inc.

Responsibilities
  1. Mentor team members in developing their skills and knowledge to handle healthcare and insurance accounts.
  2. Identify process improvement opportunities to enhance the member's experience or meet company goals.
  3. Responsible for bringing to closure member and provider issues.
  4. Flexibility in changing shifts is required.
Requirements
  • A minimum of 2nd year college finisher with no back subjects.
  • Previous supervisory experience in a customer service setting is required.
  • Leadership/mentoring qualities and respect for peers and management are essential.


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