
IT Operations Specialist
1 week ago
Job Title: IT Operations Specialist
About the JobThis is a highly technical role that involves providing exceptional support to our customers through various channels. The ideal candidate will have strong analytical and problem-solving skills, as well as experience working with complex software systems.
Key Responsibilities- Troubleshooting: Collaborate with cross-functional teams to diagnose and resolve complex technical issues.
- Technical Support: Provide expert-level support via phone, email, or chat platforms.
- Issue Resolution: Develop and implement fixes for recurring issues.
- Process Improvement: Identify opportunities for continuous improvement and develop strategies to enhance customer satisfaction.
- Education: Bachelor's degree in Computer Science or related field.
- Experience: Minimum 5 years of experience as a Software Engineer.
- Skills: Proficiency in JavaScript tech stack (Node, NestJS, React, Vue), MongoDB, PostgreSQL, MySQL, or similar, Cloud Platforms (e.g., AWS), Bitbucket and GitHub CI/CD knowledge, and ability to read logs (e.g., Splunk).
- Culture: Inclusive, diverse culture with a focus on sustainability and social impact.
- Flexibility: Work from home 5 days/week; fully remote from anywhere for 1 month per year.
- Financial Benefits: Competitive salaries, generous PTO, potential employee share ownership.
- Personal Growth: Responsibility, autonomy, training, and opportunities in AI initiatives.
We are a certified B Corp with a mission to make back-office easy for micro SMEs. Our platform operates across multiple countries, serving thousands of customers.
Contact InformationPlease submit your application through our online portal.
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