Customer Service Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000
Job Overview

We are seeking a Customer Support Advocate to fill this crucial role in our organization. As the first point of contact for clients, you will own customer communications from initial request through to resolution.

This platform automates proposals, client agreements, billing and payment collection to reduce late payments, unbilled work and repetitive admin tasks. We integrate with leading apps such as Gusto, QuickBooks Online, Xero and Zapier to streamline workflows.

About the Role

You will be responsible for scaling our support function, maintaining knowledge base resources, improving processes, and collaborating closely with teams across the business. You will also play a key role in collecting customer feedback and influencing product direction.

Key Responsibilities
  • Become an expert in all areas of the platform, providing top-notch support via Intercom and occasional phone conversations.
  • Develop and improve processes to scale support with growing business needs, including creating and maintaining internal and customer-facing documentation.
  • Work closely with Key Account Managers, Retention and Implementation, Marketing teams to drive business growth.
Requirements
  • Previous experience in a customer support role, preferably with proficiency in software systems like Zapier, Slack, Zoom, Loom, Client Success, Google Workspace, Atlassian, Intercom.
  • Excellent written and oral communication skills for creating professional documents and presentations.
  • Ability to work autonomously and as part of a team, handling criticism without taking it personally.

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