Incident Manager

This position is responsible for managing service restoration calls during a Mission Critical Incident (MCI). This role facilitates and works collaboratively with Subject Matter Experts, Support Teams and vendors to restore service as quickly as possible. This includes, driving the call, considering next steps, parallel efforts, escalations both internally /...

Cognizant is looking for an experienced Major Incident Manager for our fast-growing business area. An ideal candidate is someone best problem-solvers, idea-makers, and high-energy individual. If you meet our background requirements and looking for an opportunity to be rewarded for your skills and expertise, is the ideal opportunity for you! Grade: Senior...

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

Cognizant is looking for an experienced Major Incident Manager for our fast-growing business area. An ideal candidate is someone best problem-solvers, idea-makers, and high-energy individual. If you meet our background requirements and looking for an opportunity to be rewarded for your skills and expertise, is the ideal opportunity for you! Grade: Senior...

Cognizant is looking for an experienced Major Incident Manager for our fast-growing business area. An ideal candidate is someone best problem-solvers, idea-makers, and high-energy individual. If you meet our background requirements and looking for an opportunity to be rewarded for your skills and expertise, is the ideal opportunity for you! Grade: Senior...

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

Main Purpose of the Role: The Incident/Problem Manager owns and champions the Incident & Problem Management process that will be used across DFIT service operations and serve as a prescribed best practice framework for Country IT to adapt. Furthermore, the manager is responsible for overseeing the governance and driving the cadence of activities, involving...

As an Incident Commander, you will be responsible for coordinating and leading efforts across ICT when a major or critical incident is declared. You will provide leadership and a centralised chain of command during high stakes and high stress incidents. You will be responsible for the critical or major incident management process, ensuring the business is as...

As an Incident Commander, you will be responsible for coordinating and leading efforts across ICT when a major or critical incident is declared. You will provide leadership and a centralised chain of command during high stakes and high stress incidents. You will be responsible for the critical or major incident management process, ensuring the business is as...

The Incident Response Group (IRG) is a key team within Service Desk responsible for the incident management and other ITIL processes. The Incident Response Group Analyst delivers improved client experiences by managing the end to end incident management process and identifying and fixing process gaps, with the aim to deliver faster response times and quicker...

The Incident Response Group (IRG) is a key team within Service Desk responsible for the incident management and other ITIL processes. The Incident Response Group Analyst delivers improved client experiences by managing the end to end incident management process and identifying and fixing process gaps, with the aim to deliver faster response times and quicker...

We're JTI, Japan Tobacco International, and we stand for freedom.We believe that opportunities are boundless when individuals have the freedom to make choices. Over the past two decades, we have dedicated ourselves to innovating and developing new and improved products for our customers to select from. This approach has driven our expansion to 130 countries...

The Service Desk Manager is responsible for managing day to day 24/7 service desk operations. Lead the team to focus on successful outcomes. Take overall accountability for incident management and request fulfillment. Apply ITIL Service Management concepts such as Incident and SLA Management, to ensure rapid and successful resolution of issues, availability...

Achieving SLAs and minimizing SLA breaches. • Monitori service level agreements ensuring SLA are met • Escalates potential service level breaches and recommends solutions to ensure SLAs are met • Monitors and reports to client and management on operational service level • Ensures operational level agreements (OLA) between teams are...

Responsibilities: 1. Problem Identification and Analysis - Collaborate with cross-functional teams to gather relevant information and data for effective problem resolution. 2. Troubleshooting - Utilize strong troubleshooting skills to diagnose and resolve complex technical issues promptly. Work closely with technical teams to implement and validate...

Qualifications 5 years relevant experienceInsurance industry experience is preferredRelevant tertiary qualificationsExperience in delivering Risk Management services in a global organisation on an enterprise scaleBroad financial services experience with strong understanding of insurance and corporate processes in a global organisationRisk management...

Qualifications: • Experience with workplace health, safety and environment incident management • Experience with Environment Health and Safety (ISO 14001) • Experience with Occupational Health Safety Management Systems (ISO 45001) • Global awareness and understanding of local cultural nuances with different countries. • Excellent communication,...

Qualifications:• Experience with workplace health, safety and environment incident management• Experience with Environment Health and Safety (ISO 14001)• Experience with Occupational Health Safety Management Systems (ISO 45001)• Global awareness and understanding of local cultural nuances with different countries.• Excellent communication,...

The RoleReporting to the Cloud Service Manager, you will be overseeing and enhancing our service delivery processes to meet and exceed client expectations. Your role is pivotal in maintaining strong client relationships, optimizing service efficiency, and driving continuous improvement. You will collaborate with cross-functional teams to ensure the seamless...

Qualifications: • Experience with workplace health, safety and environment incident management • Experience with Environment Health and Safety (ISO 14001) • Experience with Occupational Health Safety Management Systems (ISO 45001) • Global awareness and understanding of local cultural nuances with different countries. • Excellent communication,...