Guest Experience Representative I
7 days ago
Guest Experience Representative I be 100% YOU with MicroSourcing
A Guest Experience Representative I is expected to:
The Guest Experience Representative I is responsible for ensuring our customers receive superior levels of support during inbound and outbound calls regarding order processing, delivery scheduling, and post-delivery experience.
- Make outbound calls courtesy and follow-up calls for facilitate order, delivery, or customer satisfaction issues.
- Follow up on work-orders created to resolve guest issues.
- Maintain accurate and thorough documentation on all transactions.
- Take inbound calls, emails, and chats from delivery drivers that require assistance and resolve any issues.
. At least 1 year BPO experience (Order processing is a plus but not required)
.Strong to excellent English communications skills (written and oral)
.Pro-active and self-motivated
Whatu0027s in it for you
.Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
.A very collaborative work culture
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