Account Specialist II

3 weeks ago

Cebu City, Philippines JPMorgan Chase Bank, N.A. Full time
Job Description :

As aCustomer Service Specialist, you areresponsible for providing outstanding service to our customers by providing timely resolutions to their queries.

Required Qualifications, Skills and Capabilities

  • You will correspond with your customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Completed at least 2 years in college or, High school graduate with 1 year customer-interfacing work experience or, Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Internal Application Eligibility Requirements

TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
Not enrolled in Performance Coaching

CORRECTIVE ACTION:
Employees who were given written warning or higher and within the prescriptive period are not eligible to apply.

By submitting an application and/or joining the interview, you affirm to meet the Internal Application Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard and you are qualified for the position of interest. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subject appropriate corrective action, following the firm's HR Policies and Guidelines.

Consult your Manager for any specific guidelines for your line of business or if you're unsure about your eligibility for an internal application.

Make sure your profile is updated in the new me@jpmc>Hiring and discuss internal mobility plans with your Manager at the soonest time possible. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

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