Set Up Analyst II

3 weeks ago

Iloilo City, Philippines Stealth Monitoring, Inc. Full time
Stealth Monitoring is looking for talented individuals like you Be the next Set Up Analyst II.

The Set Up Analyst II acts as the Subject Matter Expert of different monitoring platforms. The specialist is responsible for more complex masking related concerns. Actively participates in the development and continuous improvement of Masking Quality Standards and identifying issues in our services.

The goal is to make sure that customer value is maintained by ensuring that our final products meet our organization's standards across the board.

Job Highlights

  • Day 1 HMO for you and two (2) of your dependents.
  • Annual and Performance Based Salary Increase
  • Additional Leave Credits

Duties & Responsibilities

  • Design, analyze and implement efficient alarm setup for new sites. Identify threats, risks, and site vulnerability to be able to effectively identify the region of interest of each camera.
  • Serves as Tier 2 Escalation for Platform Specific issues raised by Analysts.
  • Identified Sharpshooter for masking High risk- Critical Verticals/Sites – Monitoring Platform specific.
  • Create and document standard operating procedures (SOPs) for alarms and masking related processes.
  • Ensure that the standard operating procedures are observed and enforced through quality audits.
  • Address and discuss issues and propose solutions with Team Leads and Supervisor
  • Document Service Quality Reviews
  • Actively communicates and escalates to the Site Setup and Health Supervisor any site-specific concern.
  • Provide expert opinions to the analysts.
  • Follows escalation path to specific departments to ensure resolution of the identified issue or concern on a timely manner and within defined service level agreement (SLA).
  • Knowledgeable on masking standards and guidelines across all platforms including Annotation.
  • Performs Analyst Role when necessary.

Technical Escalation

  • Understand and identify the various technical problems.
  • Escalate these issues in a timely and complete manner (as defined in SOPs/guidelines)

Administrative

  • Ensure diligence in attendance and timeliness.
  • Come to the office prepared to render a full shift.

Qualifications

  • Experience in Security/ Armed Forces/ Protective Services, Video Surveillance Monitoring or equivalent is a plus but not required
  • Comfortable in front of the computer over long periods of time
  • Comfortably manipulate a computer using keyboard and mouse
  • Knowledgeable in Microsoft Office suite including Word and Excel, email, web browsing, etc.
  • Required language(s): Filipino, English
  • Open to work during evenings, weekends and holidays

Why join Stealth Monitoring

At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.

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