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Sales Support VA

2 months ago

Manila Philippines 24x7 Direct Full time
This is a remote position.

Philippine-based (Filipino) Applicants Only.

An amazing opportunity to work with a dynamic Australian Frozen Pastry Business for an experienced, vibrant, and highly motivated Sales Support VA .

Reporting to the National Sales Manager / National Supply Chain Manager and working with direction from the team you will be a self-starting, highly organised, (and experienced) Customer Service Virtual Assistant.

Responsibilities:

  • Answering Incoming Calls, Emailing Messages
  • Customer Complaint - Logging of emails/phone calls
  • Customer Complaint - Customer Replies and Gift Card Reimbursement emailing
  • Database Hygiene - Updating of customer Information in Sage
  • Order Taking and emailing through to the office/or Entry
  • Calling customer for orders
  • COD payment Outbound
  • Any other Adhoc tasks from time to time as directed by employer.

Requirements

  • Degree qualified (+),
  • Minimum of 1 year of experience in supporting an Australian sales account or client is required
  • Proactive, results-driven, and efficient
  • Excellent communication skills, both verbal and written
  • Good attention to detail
  • Highly organised, process-oriented and organiser of all things
  • Experience in various software including Microsoft Office (Word, Excel, and PowerPoint), CRM, softphone
  • Experience working in various BPO companies is a plus

Benefits

  • Monthly Salary: Php 35,000
  • Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
  • You will be paid extra for overtime and Philippines public holidays
  • Probation: 6 months and after Probation:
  • 10 days annual leave credits,
  • 5 days of sick leave
  • 13th Month Pay after 30 days
  • Annual Appraisal
  • Laptop provided after 30 days
  • Permanent work-from-home role. You will have to use your own internet.
  • SHIFT TIME: 5:30 AM to 2:30 PM Philippine time, Monday to Friday

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