Quality Assurance Manager
3 weeks ago
WORK LOCATION: Limketkai, Cagayan de Oro, Misamis Oriental
Work arrangement: On-site
MAIN OBJECTIVES AND FUNCTIONS:
1. ACHIEVE CENTER PERFORMANCE TARGET ON QUALITY METRIC
- In-charge of the centerâs overall performance on Quality metric
- Responsible of designing QA strategy along with SOM/OM and Account Managers (remedial plan)
- Defines standards and establish clearly defined quality methods for staff to apply
- Conducts Root Cause Analysis meetings with the Management Team
- Ascertains that the QA Team follows set procedures in a consistent manner
- Ensures deployment of new programs and procedures
- Works with Training and Recruitment Heads to assess and address quality of new hires
- Identifies relevant quality-related training needs
- Validates effectiveness of feedback and coaching on Quality metric
- Recommends to operation heads corrective action required for unacceptable offenses affecting performance
- Creates the site QA strategy and action plan for all skills and groups
2. SUPPORT FOR OPERATIONS
- Ensures enough QA Staff cover support for Operations; align QA assignment
- Responsible for selection of new QA Analysts and QA Supervisors; coordinates with Recruitment in this regard
- Validates understanding of the staff and agents on the QA Guidelines
- Provides trainings and tools to staff when needed in order to drive performance and achieve results
- Reinforces Operations compliance on the QA programs and action plans
- Reviews and approve the weekly monitoring calendar
- Ensures team deliverables are met and track QA team performance
- Empowerment to provide DA to Staff from Supervisor to OM position whenever no improvement is shown.
3. QA STAFF PERFORMANCE EVALUATION
- Implements workload distribution to Senior QA Supervisors to meet operational demands
- Evaluates the Senior QA Supervisors monthly overall performance with a standard scorecard
- Ensures that PIP is taking place in a regular basis and ensures the gaps are closed in team performance
- Mentors, coaches, and counsels
- Senior QA Supervisors to improve their performance
- Ensures that every QA Staff is evaluated monthly on overall performance and given feedback
4. REPORTS
- Provides documented feedback to QA Manager and Operations Manager pertaining to the centerâs performance and challenges
- Distributes department reports to QA Staff to meet operational demands
- Ensures the entire QA team is calibrated with the guidelines set by client
- Sends list of agents enrolled to Performance Improvement Plan and their status
- Responsible for accuracy and timely delivery of reports and trends
- Information dissemination and calibration
- Joins internal calibration sessions, with Operations and with the client respectively
- Escalates client-related issues to Vendor Management that are affecting performance
- Ensures dissemination of new procedures and programs center wide
5. SPECIAL ASSIGNMENTS AND TASKS
- Leads the Immersion and Orientation of new QA Staff
- Ensures participation in the departmentâs activities
QUALIFICATIONS
- Certified Six Sigma Green Belt/Yellow Belt/Black Belt
- QA Tools and processes
- FMEA, MSA, SPC preferred
- Data Analytics
- Customer Experience
OTHER SKILLS AND EXPERIENCES (MIN)
- At least 5 years work experience in the field of QA function, with at least 2 years managerial experience.
- Bachelors degree holder of any field
COMPETENCIES
- Keenness to Detail
- Problem Solving
- Quality Assurance and Quality Control
- Analytical & Logical Thinking
- Oral Communication
-
Quality Assurance Manager
3 weeks ago
Western Visayas, Philippines, Iloilo Stealth Monitoring, Inc. Full timeStealth Monitoring is looking for talented individuals like you! Be the next Quality Assurance Manager.The Quality Assurance (QA) Manager will oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organizations products and/or development processes.Job...
-
Quality Assurance Assistant Manager
2 weeks ago
Calamba, Philippines Jollibee Group of Companies Full timeTitle: Quality Assurance Assistant ManagerAssistant Quality Assurance ManagerThe AssistantQuality Assurance Manager is responsible for leading, directing, and managing the Quality Assurance operations to support the objectives of providing products that consistently meet standards and specifications for quality and safety.Assists the Quality Assurance...
-
Quality Assurance
2 weeks ago
Philippines Ferna Corporation Full timeo Formulates, plans, monitors and evaluates the established Objectives, Goals, Strategies and Measures (OGSM) of the QAC Department (including individual positions) aligned with the overall OGSM of the Company while ensuring effective implementation of best practices in quality assurance and control, increasing efficiency, cost-savings and maintaining...
-
Quality Assurance Analyst
4 weeks ago
Philippines San Miguel Corporation Full timeQuality Assurance AnalystLicensed Chemist/Chemical Technician, Food Technology, Microbiology. To conduct Quality Assurance and Process Control & Monitoring Activities for every production of quality products and packaging Concentrates at the least possible cost which comply with Customer requirements, Good Manufacturing Practices/Food Safety. . To ensure...
-
Quality Assurance Specialist
3 weeks ago
Philippines Jollibee Group Full timeThe Quality Assurance Specialist is responsible for:Designing sensory procedures, training, and calibrating sensory panels, as well as interpreting the results of sensory evaluation using statistical analyses.Consolidating and controlling external documents and records such as Working Drafts, Specification Sheets, RHSG, and other documents pertinent to QA...
-
Compliance Quality Assurance
3 weeks ago
Philippines ING Hubs Philippines Full timeThe opportunity – Compliance QA Specialist For the Compliance Hub in Manila we're looking for a Compliance Quality Assurance (QA) Specialist who will provide support to the Asian Compliance QA team and the Asia Regional Compliance team in Singapore. The Compliance QA Specialist will have the following responsibilities:Develop and perform compliance quality...
-
Quality Assurance Analyst
3 weeks ago
Philippines Neksjob Philippines Full timeThe Quality Assurance Analyst is responsible for ensuring the quality and reliability of software products through meticulous testing and validation processes. This role involves developing and executing test plans, identifying and documenting defects, and collaborating with cross-functional teams to address quality issues. The ideal candidate possesses...
-
Quality Assurance Supervisor
3 weeks ago
Philippines McDonald's Philippines (Golden Arches Development Corporation) Full timeUnlock your fullest potential with us!McDonald's is the largest fast-food chain with over 40,000 employees serving Filipinos all over the Philippines, and we are continuously on the lookout for high-caliber talents to join our growing team!With us, working means an opportunity to grow with our limitless career opportunities, and experience an empowering,...
-
Quality Assurance Supervisor
3 weeks ago
Philippines SomnoMed Philippines Full timeThe role will report to Senior QA Manager at Central Production Facility (CPF).As this hands-on position will oversee the practical and technical work necessary to ensure that the Central Production Facility (CPF) complies with all relevant and applicable medical device standards and regulations, strong leadership and team skills will be important in guiding...
-
Quality Assurance Specialist
4 days ago
Philippines Arcadis Full timeArcadis is looking to hire a Quality Assurance Specialist to support the Global Service Operations team in Manila, Philippines.As a Quality Assurance Specialist, you will develop and implement quality assurance standards, processes, and procedures to ensure that products and services meet or exceed customer expectations. You will engage collaboratively with...
-
Quality Assurance Supervisor
4 weeks ago
Philippines METRO CONTAINER CORPORATION Full timeSupervise and direct quality assurance technicians/auditors who are responsible for enforcing Good Manufacturing Practices and other quality-related policies in order to meet product quality standards.Review Production Batch Records and other manufacturing-related documents to verify compliance and record keeping for all mandated manufacturing processes,...
-
Quality Assurance Specialist
4 days ago
Philippines, Cebu City Booth & Partners Full timeJob DescriptionAbout the Client:Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all...
-
Quality Assurance Analyst
4 days ago
Philippines MicroSourcing Full timePURPOSESPECIFIC DUTIES & RESPONSIBILITIES. Develop and execute comprehensive test plans, test cases, and test scripts toverify software functionality.. Perform manual and automated testing to identify defects and ensure softwaremeets quality standards.. Collaborate with the development team and SME to resolve issues and ensuretimely delivery of bug fixes.....
-
Quality Assurance Specialist
3 weeks ago
Philippines, Quezon City Polytechnic University of the Philippines Full timeDescription:Seeking a meticulous Quality Assurance Specialist to ensure excellence in our products/services. If you're detail-oriented with a passion for maintaining high standards, we want you on our team!Duties and Responsibilities:1. Monitor and review calls conducted by call center agents.2. Assess and rate these calls using an approved evaluation...
-
Quality Assurance Assistant Supervisor
3 weeks ago
Philippines Gardenia Bakeries (Philippines), Inc. Full timeJob DescriptionPerform inspection of all incoming raw materials and packaging materialsconduct in line inspection from ingredients preparation to finished productsPerform finished product analysis and testingConduct audits on all areas of the processPrepare report for each assigned taskConduct batch test prior to the usage of materials at productionPerforms...
-
Quality Assurance Analyst
4 weeks ago
Calamba, Philippines Jollibee Group of Companies Full timeTitle: Quality Assurance AnalystThe Quality Assurance Analyst Is Responsible ForEnsuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and noting down observations.Accepting and rejecting lots on the basis...
-
Quality Assurance Specialist
4 weeks ago
Philippines Jollibee Group Full timeThe Quality Assurance Specialist is responsible for:Designing sensory procedures, training, and calibrating sensory panels, as well as interpreting the results of sensory evaluation using statistical analyses.Consolidating and controlling external documents and records such as Working Drafts, Specification Sheets, RHSG, and other documents pertinent to QA...
-
Quality Assurance Officer
2 weeks ago
Philippines Jollibee Group of Companies Full timeTitle: Quality Assurance OfficerThe Quality Assurance Officer will be in charge of planning and deployment of audits, performance monitoring, audit feedback management and continuous improvement.Audit Coverage Preparation of audit plan for the assigned region(s) Execution of audit deployment plan Communication of audit plans to auditors Conduct of FSC audit...
-
Quality Assurance Specialist
2 weeks ago
Manila, Philippines Arcadis Full timeArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex...
-
Quality Assurance Specialist in medical coding
2 weeks ago
Bicol Region, Philippines RSD Human Resource Management Consultancy Full timethe Quality Assurance (QA) Specialist is responsible in ensuring accuracy of information and quality of delivery by monitoring, auditing,reviewing, analyzing, documenting work processes that further improves clinical operations standards. Performs quality audits, validates resultsand communicates recommendation among responsible departments. Participates in...