Information Technology Service Delivery Manager
3 weeks ago
Responsibilities:
- Lead for CEGID Y2 implementation & Support for clients' project
- Lead and manage a team of IT consultants, ensuring their professional growth and development.
- Set clear objectives and expectations for the team, monitor their progress and providing regular feedback.
- Drive projects and manage stakeholders' expectations.
- Stay updated on POS industry trends, emerging technologies, and best practices in consulting.
- Provide CEGID expertise and guidance to consultants on complex technical issues or challenges.
- Review and validate consultants' recommendations and deliverables, ensuring alignment with industry standards and client requirements.
- Be responsible for risk management, capacity management and other operational duties
- Build partnership with internal and external parties including all business units and vendors to offer recommendation on the strategic level
Profile
- Minimum Bachelors Degree hold in any discipline
- Minimum 8 years of relevant experience in CEGID
- Proven track record of service delivery in business and IT initiatives
- Hands-on experience in CEGID implementation, integration and support
- Experience in leading project delivery teams
- Good team player and self-motivated
- Strong communication and presentation skills
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