Shift Manager
4 weeks ago
Primarily responsible for managing shift manager operations and achieving shift targets
KEY RESPONSIBILITIES:
You will:
FINANCIAL
Key Result Area 1: Cost Management
- Accountable for managing specific P&L line items which may include but not limited to Cost of Sales, Labor Cost, and Operating expenses.
- Ensures sales and cost management targets are translated to specific shift targets Develops pre-shift plans and outlines steps in order to achieve daily sales projections, targeted transaction count and average check.
- Manages food and labor cost during the shift by controlling food wastage and proper labor positioning.
CUSTOMER
Key Result Area 2: Managing Service Standards and Marketing Programs Execution During the Shift
- Engages with customers and role models service standards. Handles customer complaints in accordance to the client's customer complaint resolution and escalation procedures.
- Monitors and troubleshoots barriers to service and delivery time during assigned shift.
- Executes proper placement and assembly of merchandising materials (point of purchase materials, updating and cleanliness of menuboard, etc.)
- Incorporates execution and monitoring of ongoing marketing promos.
PROCESS
Key Result Area 3: Restaurant Systems Execution through Effective Shift Management
- Executes store operational efficiencies by effectively managing Food production, Food Safety, Equipment and Maintenance, and Safety and Security systems.
- Performs purchasing, ordering and inventory management tasks.
- Evaluates achievement of shift targets versus actual and makes the necessary endorsement to the next manage
PEOPLE
Key Result Area 4: Staffing and Scheduling
- Communicates shift targets to team members, motivates and guide as needed.
- Implements staff schedule according to plan.
- Checks staff schedule and complete position plan.
- Monitor actual sales projections vs. the number of staff and adjusts accordingly
Qualifications:
- Bachelor's Degree in Hotel and Restaurant Management or Business Management-related courses
- At least Two (2) years related Operations experience in a Supervisory Preferably in Casual or Fine Dining Restaurants
- Computer skills including some Microsoft software and register skills Adept in computer operations and usage of simple office machines (i.e. fax, scanner)
- Project Management Skills
- Customer Orientation
- Judgment and Decision Making
- Coaching
- Delegation
- Performance Management
Work Schedule: Shifting / 6 days a week
Work Location: Taytay, Rizal
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