Head of Shared Services

2 weeks ago

Manila Philippines Tala Full time
About Tala

Tala is a global technology company building the worldâs most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions â and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBCâs Disruptor 50, and Forbesâ Fintech 50 list for five years running. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.

By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, more than 7 million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.

Most Talazens join us because they connect with our mission of enabling financial agency for underbanked people around the world. If you are energized by the impact you can make at Tala, weâd love to hear from you

As the Head of Shared Services, you will oversee and coordinate the activities of various departments including Business Analysts, Quality Assurance, Workforce Management, and more, ensuring that our service delivery is efficient and effective.

What Youâll do

  • Lead and manage teams across multiple service functions to ensure operational excellence.
  • Drive the implementation of best practices in process management and customer service.
  • Collaborate with other department heads to align services with the companyâs strategic goals.
  • Establish robust frameworks for each department under Shared Services.
  • Achieve measurable improvements in process efficiencies and customer satisfaction.
  • Develop and implement comprehensive training programs for all direct reports.

What Youâll Need

  • Bachelorâs degree in Business Administration, Management, or a related field.
  • Minimum of 5 years of experience in a managerial role in Shared Services.
  • Experience in financial services or fintech. (desirable)
  • Strong analytical skills and experience in process optimization.
  • LEAN Six Sigma Greenbelt or equivalent.
  • Held a Leadership Position in Operations at a BPO or Similar Organization.
  • Experienced in Operations-Related Capacity Planning and Financial Management.

Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and weâre proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

  • Head of Shared Services

    2 weeks ago

    Manila, Philippines Tala Full time

    About TalaTala is a global technology company building the worldâs most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions â and our plan is to serve millions more, and have been named by the Fortune...

  • Head of Communication, Branding,

    4 weeks ago

    Taguig, Philippines ING Business Shared Services B.V. Full time

    RoleA senior communicator, the Head of Communications, Branding and Marcom will strategically lead the corporate communication and employer branding activities in ING Hubs Philippines.Building and leading the communication team, they will be key to further strengthen our brand position while providing communication direction across the organization in 4 key...

  • Head of Risk

    5 days ago

    Philippines ING Business Shared Services B.V. Full time

    Job Summary:As Head of Risk for ING Hubs PH you will play a crucial role in managing and refining the compliance and non-financial risk agenda of the entity by maintaining a robust risk structure by raising the necessary level of awareness at all levels and alignment on guidelines and regulations within external and internal teams, assuring that positive a...

  • ICT Shared Services Specialist

    4 weeks ago

    Other - Philippines Epta Refrigeration Philippines Inc Full time

    Job DescriptionBe the main point of contact between the local, APAC, global customers, and the ICT Organization. Understand the business needs and collaborate with other ICT Teams to define and implement suitable solutions. Provide the customers with ICT support to ensure the business continuity and efficiency.Key ResponsibilitiesEnsure customers & business...

  • IT Workplace Services Engineer

    4 weeks ago

    Philippines ING Business Shared Services B.V. Full time

    IT Workplace Services EngineerThe IT Workplace Services Engineer is responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the efficient functioning of IT equipment. This role involves installing, configuring, and deploying computer systems, enforcing security measures, and maintaining...

  • Human Resource Shared Services Learning Partner

    4 weeks ago

    Manila, Philippines Ayuda Business Management solution Inc Full time

    Human Resource Shared Services Learning Partner (70K - 90K monthly) Qualifications - At least 5 years’ experience in L&D. - Previous experience in managing team and projects. - Previous experience in being learning partner and managing senior stakeholders. - ‘Can-do’ attitude to get things done, builds relationships through trust and delivery. -...

  • Human Resource Shared Services Learning Partner

    4 weeks ago

    Manila, Philippines Ayuda Business Management Solution Inc. Full time

    Human Resource Shared Services Learning Partner (70K - 90K monthly) Qualifications - At least 5 years experience in L&D. - Previous experience in managing teams and projects. - Previous experience in being a learning partner and managing senior stakeholders. - ‘Can-do’ attitude to get things done, builds relationships through trust and delivery. -...

  • Human Resource Shared Services Learning Partner

    4 weeks ago

    Manila, Philippines Ayuda Business Management solution Inc Full time

    Human Resource Shared Services Learning Partner (70K - 90K monthly)Qualifications- At least 5 years’ experience in L&D.- Previous experience in managing team and projects.- Previous experience in being learning partner and managing senior stakeholders.- ‘Can-do’ attitude to get things done, builds relationships through trust and delivery. -...

  • Human Resource Shared Services Learning Partner

    1 month ago

    Manila, Philippines Ayuda Business Management Solution Inc. Full time

    Human Resource Shared Services Learning Partner (70K - 90K monthly)Qualifications- At least 5 years experience in L&D.- Previous experience in managing teams and projects.- Previous experience in being a learning partner and managing senior stakeholders.- ‘Can-do’ attitude to get things done, builds relationships through trust and delivery. -...

  • GKYC Service Manager

    4 weeks ago

    Philippines ING Business Shared Services B.V. Full time

    You will fulfill the position of service Manager GKYC. Your scope is both the service management activities of both the delivering parties as well as the service recipients.we procure around 50+ services from the all ING HUBS (PH, SK, PL, RO) and downstream we deliver around 35 Services to both the ING Group wholesale and retail locations 40+).Our goal is to...

  • Human Resource Shared Services Learning Partner

    4 weeks ago

    Manila, Philippines Ayuda Business Management solution Inc Full time

    Human Resource Shared Services Learning Partner (70K - 90K monthly) Qualifications - At least 5 years’ experience in L&D. - Previous experience in managing team and projects. - Previous experience in being learning partner and managing senior stakeholders. - ‘Can-do’ attitude to get things done, builds relationships through trust and delivery. -...

  • Human Resource Shared Services Learning Partner

    4 weeks ago

    Manila, Philippines Ayuda Business Management Solution Inc. Full time

    Human Resource Shared Services Learning Partner (70K - 90K monthly) Qualifications - At least 5 years experience in L&D. - Previous experience in managing teams and projects. - Previous experience in being a learning partner and managing senior stakeholders. - ‘Can-do’ attitude to get things done, builds relationships through trust and delivery. -...

  • Commercial Banking Service Assistant

    4 weeks ago

    Philippines, Manila Bank of the Philippine Islands (BPI) Full time

    The Commercial Banking Service Assistant (Binondo) is responsible for assisting the Relationship Manager in the implementation of loan transactions and customer servicing functions.Core Responsibilities:Requests checking with other departments (e.g. appraisal, title verification, trade checking, business checking, etc.) and collates the results for...

  • Branch Head

    2 weeks ago

    Metro Manila, Philippines Nityo Infotech Services Philippines Inc. Full time

    Locations: Multiple Locations Corporate Title: Store Manager Rank: M to AVP Work Arrangement: Onsite Our Retail Banking Group is looking for experienced professionals to join us in different locations nationwide as Store/Branch Managers. As a Store Manager, you'll lead the way, turning your branch into a hub of growth, new ideas, and strong customer...

  • Finance Circle Lead

    4 weeks ago

    Philippines ING Business Shared Services B.V. Full time

    Finance Services Department HeadOverview:The ING Think Forward Strategy aims to create a differentiating customer experience,enabled by simplifying and streamlining our organization, further striving for operationalexcellence, enhancing the performance culture within our company, and expanding ourbanking capabilities.As a Department Head, you will be...

  • HR Support Representative

    4 weeks ago

    Taguig, Philippines Medtronic Cardiac and Vascular Full time

    Careers that Change LivesAt AskHR in Medtronic, our goal is to provide a best-in-class employee experience, providing a standard level of care to our customers and drive operational excellence. We are the first point of contact for employees and managers to receive solutions and answers to their HR related questions and manage a Hire to Retire HR processes...

  • Finance Circle Lead

    4 weeks ago

    Philippines ING Business Shared Services B.V. Full time

    Finance Services Junior Circle LeadOverview:The ING Think Forward Strategy aims to create a differentiating customer experience, enabled by simplifying and streamlining our organization, further striving for operational excellence, enhancing the performance culture within our company, and expanding our banking capabilities.As a Junior Circle Lead, you will...

  • Head of Sort Operations

    4 weeks ago

    Philippines Ninja Van Philippines Full time

    The Head of Sort Operations is responsible for ensuring efficient operations whilst achieving agreed budgetary and service levels. The role will hold a strategic role and deal with coordinating general management issues including the management of supervisors. Takes ownership of all Sort Warehouse KPIs, Sort Automation Performance; analyzes reports and data...

  • Branch Head

    2 weeks ago

    Metro Manila, Philippines Nityo Infotech Services Philippines Inc. Full time

    Locations: Multiple Locations Corporate Title: Store Manager Rank: M to AVP Work Arrangement: Onsite Our Retail Banking Group is looking for experienced professionals to join us in different locations nationwide as Store/Branch Managers. As a Store Manager, you'll lead the way, turning your branch into a hub of growth, new ideas, and strong customer...

  • CDD Retail Cluster Lead

    4 weeks ago

    Philippines ING Business Shared Services B.V. Full time

    The Global Financial Crime & Fraud Prevention organisation is comprised of all Financial Crime related capabilities like Customer Due Diligence, Transaction Monitoring, Screening, Quality Control, Remediation, and Delivery Tribe Client Tax Services and Fraud Prevention. The organisation aims to maintain and improve the effective & efficient management of...