Operations Administrative Senior Associate

3 weeks ago

Philippines Manila Cambridge University Press & Assessment | Manila Full time

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

Within International Operations we are looking for an OperationsAdministrative Senior Associateyou will work alongside colleagues in different teams to support the delivery of our exam series and the development of the Operations Support Team to enable an effective Operations team within International Education.

This is a varied and empowering role within the International Education Operations Team which will support our operational teams in increasing resilience and enable future growth plans for International Education.

The International Education Operations Team is a department of about 250 people and is key in several large-scale transformation programmes as we build our capabilities further and develop the future services needed to expand our International Education reach.

Why Cambridge

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What makes you the ideal candidate in this role

We're looking for a motivated individual who thrives on working collaboratively to support the delivery of tangible benefits. You are proactive, flexible, passionate about empowering others, collaborative and have a can-do attitude whilst understanding how to meet and manage expectations to achieve successful outcomes. You are at home working in various environments and across different teams and can role model and champion excellence.

Key responsibilities of OperationsAdministrative Senior Associate will include:

  • Thrive in working with different teams and tasks, changing every few weeks or months
  • Supervise allocated Administrators and/or Temporary Staff across any team where deployed and ensure key deliverables are completed to agreed quality standards, service level agreements and schedules.
  • Identify development areas and establish and encourage collaborative working relationships with your direct and indirect colleagues, assist in training, learning, and sharing best practice.
  • Effectively line manage allocated Administrators or supervise temporary staff, including regular 1:1's and collaborative conversations.
  • Be responsible for monitoring on key deliverables, invoicing and schedules, including accurate reporting on progress, volumes, trends, and quality of output.
  • OST Team Leaders share responsibility for Question Paper Security checking process, as an independent check on the sufficiency and security of question papers across time zones.
  • Responsible for supporting Administrators in responding to customer queries, investigating issues, and escalate accordingly.
  • Escalate operational issues, risks and improvements to the appropriate manager and assist with the implementation of appropriate corrective action, system / process testing as advised by your Coordinator or Group Manager.

Take on other work as assigned by your deployment supervisor, Coordinator or Group Manager e.g., covering staff absence, assisting in the design and delivery of improvement projects or new initiatives where appropriate, assist with the impact analysis and contribute to recommendations for such projects etc. A current example is the skills and training review.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

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