Operational Excellence Manager

3 weeks ago


Philippines Quezon City GoTyme Bank Full time

About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the

Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme's globally proven digital banking technology and hands-on experience building South Africa's leading digital bank, TymeBank, which has scaled to 3.5m customers in two years since launch.

At GoTyme, we have embarked on a journey to democratize financial services in the Philippines through the launch of a game-changing digital bank. We are seeking individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

The Operational Excellence Manager shall oversee and ensure a consistent high level of excellence in the delivery of bank services to customers through administration of defined processes and structure, capacity planning, gap identification, data-based decision-making and evaluation of feedback to address and improve quality of end-to-end operational processes. This role works with Systems & Methods Team to improve overall process, close identified gaps and push productivity improvements.

Strategy and Projects

  • Work with all Operational Pillar Heads to develop and implement an Operational Excellence Strategy that is aligned with GoTyme's Business Objectives
  • Prepare reports and presentations for upper management on the status of operational excellence initiatives
  • Manage projects under the defined strategy from start to finish, ensuring timely completion within budget
  • Develop and track KPIs to measure progress and success of operational excellence initiatives

Talent Development

  • Train and coach operations employees on best practices in operational excellence
  • Identify skill gaps and training needs of operations team members
  • Collaborate with Training Manager in executing a training program targeted for operations leads and staff
  • Serve as a role model for operational excellence, continuous improvement and positive change

Experience and background

Must-haves:

  • 7-10 years' experience in banking or finance operations
  • Experience in developing and implementing new processes and procedures to improve operational efficiency with the end-goal of improving overall customer experience
  • Knowledge and experience in leading projects and preparing operational performance reports aimed at improving operational efficiency in a way that benchmarks against industry best practices

Core competencies

  • Proven track record of designing and implementing processes
  • Excellent analytical and problem-solving skills
  • Outstanding communication, presentation and interpersonal skills
  • Strong project management skills
  • Able to drive data-based decision-making


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