![GoTyme Bank](https://media.trabajo.org/img/noimg.jpg)
Operational Excellence Manager
3 weeks ago
About GoTyme
GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the
Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme's globally proven digital banking technology and hands-on experience building South Africa's leading digital bank, TymeBank, which has scaled to 3.5m customers in two years since launch.
At GoTyme, we have embarked on a journey to democratize financial services in the Philippines through the launch of a game-changing digital bank. We are seeking individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.
The Operational Excellence Manager shall oversee and ensure a consistent high level of excellence in the delivery of bank services to customers through administration of defined processes and structure, capacity planning, gap identification, data-based decision-making and evaluation of feedback to address and improve quality of end-to-end operational processes. This role works with Systems & Methods Team to improve overall process, close identified gaps and push productivity improvements.
Strategy and Projects
- Work with all Operational Pillar Heads to develop and implement an Operational Excellence Strategy that is aligned with GoTyme's Business Objectives
- Prepare reports and presentations for upper management on the status of operational excellence initiatives
- Manage projects under the defined strategy from start to finish, ensuring timely completion within budget
- Develop and track KPIs to measure progress and success of operational excellence initiatives
Talent Development
- Train and coach operations employees on best practices in operational excellence
- Identify skill gaps and training needs of operations team members
- Collaborate with Training Manager in executing a training program targeted for operations leads and staff
- Serve as a role model for operational excellence, continuous improvement and positive change
Experience and background
Must-haves:
- 7-10 years' experience in banking or finance operations
- Experience in developing and implementing new processes and procedures to improve operational efficiency with the end-goal of improving overall customer experience
- Knowledge and experience in leading projects and preparing operational performance reports aimed at improving operational efficiency in a way that benchmarks against industry best practices
Core competencies
- Proven track record of designing and implementing processes
- Excellent analytical and problem-solving skills
- Outstanding communication, presentation and interpersonal skills
- Strong project management skills
- Able to drive data-based decision-making
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