Information Technology Service Desk
3 weeks ago
Systemantech is Hiring
We're excited to announce 34 IT positions
Onsite Job | Quezon City
Hiring Process
Online Initial Interview via MS Teams
Final interview
Job description
• Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox.
• Logged all request received on ME SDP Ticketing System and continuously monitor status.
• Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards.
• Responsible for logging and issuing incident ticket numbers for all IT-related incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team.
• Monitor and update the status accordingly as deemed necessary.
• Receives and handles requests for service, following agreed procedures.
• Promptly allocates calls as appropriate.
• Logs incidents and service requests and maintains relevant records.
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