Information Technology Service Desk

3 weeks ago


Quezon City, Philippines Systemantech Inc. Full time

Systemantech is Hiring

We're excited to announce 34 IT positions

Onsite Job | Quezon City

Hiring Process

Online Initial Interview via MS Teams

Final interview

Job description

• Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox. 

• Logged all request received on ME SDP Ticketing System and continuously monitor status. 

• Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards. 

• Responsible for logging and issuing incident ticket numbers for all IT-related incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team. 

• Monitor and update the status accordingly as deemed necessary. 

• Receives and handles requests for service, following agreed procedures. 

• Promptly allocates calls as appropriate. 

• Logs incidents and service requests and maintains relevant records.



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