Patient Care Specialist
3 weeks ago
Job Duties And Responsibilities
- Handling Patient or Customer Inquiries or Concerns
- Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner
- Answer inquiries from patients, customers and other persons regarding clinic product and services in an efficient manner
- Answer telephone calls promptly and efficiently following telephone handling standards of the Company
- Handle inquiries over the telephone and screens or directs calls when necessary
- Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department
- Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physician's Assistant)
- Handle patient complaints and refers to the Branch Officer or Doctor accordingly
- Maintain high standards of customer service through handling of all customers in a courteous, friendly and helpful manner
- Ensure that appropriate and relevant promotional or information materials are available for the patients or customers
- Scheduling of Patients
- Ensure proper scheduling of patients for treatment and services in the CRM and logbook
- Confirm patient's appointment the day before the schedule
- Reconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure patient's availability
- Prepare list of doctors' and aestheticians' patients, procedures and contact numbers for distribution at the end of the day
- Check Company mobile phone on a daily basis, takes note of any requests for rescheduling from patients, and updates the CRM and concerned personnel accordingly
- Coordinate with the Doctor or Aesthetician or other personnel with regard to patient schedule
- Handling of Patient Information and Patient Charts
- Facilitate the filling out of the Patient Data Sheet and ensures completeness of information
- Prepare charts for new patients ensuring proper labeling with the patient's name (Last Name, First Name, Middle Initial) on the folder flap
- Maintain proper filing of charts
- Pull out charts of patients as necessary and returns charts after use in their proper places
- Prepare charts of patients scheduled the next day
- Others
- Maintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinic
- Report any required repairs in the Clinic or need for additional supplies or collaterals to the Branch Officer for proper action
- Undertake promotional, sales and marketing activities via the phone or direct customer encounter
- Attend and participates in all required meetings, events or trainings
- Ensure compliance to company established policies and procedures
- Lend support or assistance as Reliever in other clinics as deemed necessary
- Perform other duties as may be assigned
- Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent.
- At least 3 Year(s) of working experience in the related field is required for this position
- Must have outstanding customer service orientation
- Excellent communication skills
- Must be able to display tact, courtesy and initiative
tc1TPrOPDE
-
Remote Patient Monitoring Specialist
3 weeks ago
anywhere in the philippines Ripped box station Full timePosition: Remote Patient Monitoring Specialist Number of hours: 40/ hours Schedule: TDB Company Overview: Our client is a leading healthcare provider dedicated to delivering high-quality patient care. We are committed to leveraging innovative technologies to improve patient outcomes and enhance the patient experience. As part of our commitment to...
-
Remote Patient Monitoring Specialist
3 weeks ago
anywhere in the philippines Ripped box station Full timePosition: Remote Patient Monitoring Specialist Number of hours: 40/ hours Schedule: TDB Company Overview: Our client is a leading healthcare provider dedicated to delivering high-quality patient care. We are committed to leveraging innovative technologies to improve patient outcomes and enhance the patient experience. As part of our commitment to...
-
Specialist Talent Acquisition
2 days ago
Philippines Fresenius Medical Care Full timeFresenius Medical Care is the premier health care company focused on delivering the highest quality of care to people with renal and other chronic conditions. Through our industry-leading global network of more than 3,400 dialysis clinics and acute care centers, outpatient cardiac and vascular labs, Fresenius Medical Care provides coordinated health care...
-
Philippines, Pasig City MicroSourcing Full timeWith over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.Chronic Care Coordinator, be 100% YOU with MicroSourcing!A Chronic Care Coordinator is expected to:Complete individualized patient centered care plans and provide chronic care management services using our CCM...
-
USRN Care Coordinator
3 weeks ago
Philippines VISAYA Full timeResponsibilities Perform screening/identification and assessment of patients in need of case management services. Expected to integrate key elements and development and coordinate a successful transition to care plan Provide the following services: education, care coordination, compliance, transition management, utilization management.Qualifications...
-
Clinical Documentation Improvement
4 weeks ago
Philippines Med-Metrix Full timeDescriptionGeneral SummaryThe Clinical Documentation Improvement (CDI) specialist is responsible for facilitating the improvement in the overall quality and completeness of provider-based clinical documentation in the medical record. This position will be responsible for assisting treating providers to ensure that documentation in the medical record...
-
Customer Care Associate
3 weeks ago
Philippines, Central Visayas PMAXGlobal Full timeProvides assistance with customer inquiries related to insurance updates, payments and among others.The Customer Service Associate will be instrumental in customer retention by addressing concerns and Insurance issues, and by communicating in a professional, positive manner. This position requires multitasking skills by listening and speaking to customers,...
-
Accounts Receivable Specialist
3 weeks ago
Philippines VISAYA Full timeThe AR Specialist II is responsible for billing, re-billing, post-payment/account follow-up, and grievance preparation of assigned. Client Hospital Accounts Receivable. Working at a Client site or in a Centralized location, responsibilities may include account maintenance of specialized or multiple payers including state and federal government programs,...
-
Physician's Assistant
2 days ago
Philippines, Central Visayas Belo Medical Group, Inc. Full timeThe Physician's Assistant primarily provides excellent client care by following the Belo standards through the following:Primarily assists the Doctor in various procedures and attends to patient concerns and inquiriesAttends to patient's pre and post-treatment carePrepares materials and equipment for proceduresProvide health care education to...
-
Staff Nurses
2 days ago
Philippines, Central Visayas Antal International Full timeJob DescriptionProvides direct, professional nursing care to a specified population of patients in an inpatient or an outpatient setting according to area of specialty.Prepares equipment and assists physicians during examinations and treatments.Performs evaluation of new and existing patients to determine priority and suitability of treatment and/or need for...
-
Customer Care Specialist
2 weeks ago
Philippines, San Juan Belo Medical Group, Inc. Full timeJOB DESCRIPTION: The Customer Care Specialist is a live agent or representative who receives inbound calls, responds to customer calls and email inquiries and builds customer interest in the services and products offered by the Company. She makes outbound calls for follow-up on customer support or telemarketing purposes, following a set of standards...
-
Volunteer Telemedicine Oncologist
3 weeks ago
Philippines, Central Visayas Vivo HealthStaff Inc. Full timeJob Description: Volunteer Telemedicine OncologistOrganization: Island Sisters Care FoundationAbout Island Sisters Care FoundationIsland Sisters Care Foundation is a dedicated nonprofit organization working tirelessly to provide comprehensive support, awareness, and assistance to cancer patients and their families in Fiji. Our mission is to improve cancer...
-
Registered Nurse
3 weeks ago
Philippines, Manila Metacom Careers Full timeResponsibilitiesConducts utilization reviews to determine if patients are receiving care appropriate to illness or condition.Consults with medical and treatment staff regarding client diagNosis, medical justification, length of treatment, and case documentation.Communicate with physicians to ascertain their plans for a timely discharge.Handle inbound and...
-
Clinical Document Specialist
3 weeks ago
Philippines Human Utilization Management Solution Full timeThis role is an open-end contract position with a hybrid work setup. Please apply only if you are amenable to these terms.The Clinical Document Specialist assists in clarifying documentation regarding patient diagnoses and/or procedures, co-morbid conditions, complications, and any other related data for reporting. The work involves the use of proprietary...
-
Registered Nurse
3 weeks ago
Central Visayas, Central Mindanao, Metro Manila / NCR, Philippines Jemstone Global Recruitment Agency Company Inc Full timeï'§ Assist the Dentist during the assessment and treatment needed by the patient like scaling, root canal treatment and so on; clean the area for the next patient ï'§ Assist the Orthodontist during the assessment and treatment needed by the patient like changing of wires and o-ring and so on; clean the dental chair and prepare for the next patient...
-
Front Desk Receptionist
4 days ago
Central Visayas, Philippines Belo Medical Group, Inc. Full timeJob SummaryThe Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.Job Duties And ResponsibilitiesHandling Patient or Customer Inquiries or ConcernsGreet all patients and customers upon entry in the clinic in a friendly,...
-
Healthcare Account Call Center
3 weeks ago
Philippines, Central Visayas Neksjob Philippines Full timeA Healthcare Agent is a specialized professional who assists individuals in navigating the complex healthcare system and accessing appropriate medical services. These agents typically work on behalf of patients or healthcare organizations to ensure quality care and effective communication between healthcare providers and patients. They may help with...
-
Customer Success Specialist
3 weeks ago
Taguig, Philippines Booth & Partners Full timeJob DescriptionAbout the Client:OpenLoop was founded with the mission to expand access to care for patients across the country by bringing healthcare into the home. What truly sets their team apart is the level of quality, care, and compassion they pour into supporting their digital health clients wherever they need assistance the most. It's safe to say,...
-
Invoice Billing Patient Pay
3 weeks ago
Philippines EMAPTA Full timeJob DescriptionOur client, Valmar Surgical, is a prominent healthcare company dedicated to delivering high-quality products and services to the medical industry. With a superior understanding of the healthcare landscape, they excel in providing top-tier products coupled with logistical expertise, ensuring peace of mind for their stakeholders. Our client's...
-
Integrated Maintenance Specialist
4 days ago
Philippines, Central Luzon DITO Telecommunity Corporation Full timeOverview: As the Data Center Maintenance Specialist for North Central Luzon, you will be responsible for the efficient management and maintenance of our North Central Luzon regional data centers and associated facilities, including transport network devices. Your duties will encompass overseeing the data center infrastructure, antenna systems, microwave...