Sr. Associate Quality

3 weeks ago


Taguig, Philippines Staffwiz Global Outsourcing Inc Full time
Job Title : Sr. Associate Quality - Japanese
Work Setup : WIO
Work Location : BGC, Taguig
Work Schedule : Shifting Schedule

Education :


• Have finished at least Senior High School level but Bachelors' degree holder or in progress is highly preferred

Qualification :

• 3 or more years of relevant previous customer services experience (preferably in contact centers, includes time in a quality assurance role)
• 1 or more years in a quality assurance role (BPO-related experience is highly preferred but not required)
• Live customer support experience (phone, chat, email, in-person, etc.) handling US based users.
• Live customer support experience for users in a Japanese speaking country is a plus.
• This role is also open for fresh graduates who are eager to embark on an exciting and rewarding career in the outsourcing industry

Technical Skills : 

• Strong analytical, problem solving and general troubleshooting skills
• Excellent general computer skills Soft skills
• Excellent written communication and interpersonal skills 
• Must exhibit active listening, be able to probe effectively and handle issues and complaints in a courteous, professional and friendly manner
• Problem solver, able to multi-task, think creatively and escalate issues and ideas to solve these issues.
• Strong customer first focus and ability to provide excellent white glove support, even when delivering bad news. Proven ability to de-escalate customer issues using soft skills and empathy is key
• Tech-savvy

Language :

• Bilingual with intermediate to excellent spoken and written English communications skills and near-native to native Japanese language proficiency
• Familiarity with cultural norms (specifically for Support) of a Japanese-speaking country.
• Experience living in Japanese-speaking country preferred.


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