Level 2 Technician
3 weeks ago
Level 2 Technician (Hybrid)
Job Description
Under indirect supervision, installs, maintains, tests, and repairs; end-user systems,
conferencing AV equipment, and VOIP phones. Provides support onsite to end users. Find fixes,
workarounds, and final solutions by troubleshooting issues while providing exceptional customer
service. Must be technically capable and an initiator. You will be required to travel to other
locations to assist end users. Locations include New York, New Jersey, and Connecticut.
Provide direction and support to level 1 support technicians.
Install and configure hardware and software
Record, Track, and document service desk problem-solving procedures, including actions taken
through the completion
Respond promptly to requests or incidents
Repair or replace equipment as needed
Provide onsite support to end users
Setup up and mail workstations for new hires and consultants
Assist in new hire IT training for basic IT requirements of end users
Ability to work in Active Directory
High Attention to Detail
Heavy end-user support of MS Office applications (Word, Excel, Outlook) and the Office 365
suite
Heavy end-user support of Google apps (Drive, Docs)
Provide support and administration on Windows 11, 10, macOS, Office 365, G Suite, and server
operating systems
Qualifications
Ability and willingness to quickly learn new technology and software
Ability and desire to work in a high-pressure environment
Strong understanding of networking and cybersecurity
Highly detailed oriented
Customer service focused
Knowledge of cloud management: Azure, Intune, Endpoint manager
Possibly able to lift 50 lbs when needed
Experience with MS Office 365 applications
Experience with Google apps. Google Drive
Basic understanding of Active Directory, Azure AD, LDAP
Basic knowledge of MDM tools: JAMF, Microsoft Intune
A+ certified + Network + or previous Associates degree
At least 2 years of experience
Work Schedule
Monday to Friday, 9:00 AM - 6:00 PM Eastern US Time
(10:00 PM - 7:00AM Manila)
Work Set Up
Hybrid / FlexiDesk
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