ECOMMERCE VIRTUAL ASSISTANT

1 week ago


Philippines RemoteVA Full time
Job Title: E-commerce Virtual Assistant (Amazon, Walmart, and TikTok Shop)

Job Overview: We are seeking a highly organized and detail-oriented individual to join our team as an E-commerce Virtual Assistant specialized in managing Amazon, Walmart, and TikTok platforms. As an E-commerce Virtual Assistant, you will be responsible for overseeing various tasks related to product management, customer service, advertising, and analytics on these platforms. The ideal candidate will possess in-depth knowledge of each platform's policies and algorithms, along with excellent communication and analytical skills.

Schedule: 9 am to 5 pm EST (Monday - Friday)

Responsibilities:

  • Platform Management:
    • Create and optimize product listings on Amazon, Walmart, and TikTok, ensuring accuracy and relevance.
    • Monitor and manage inventory levels across platforms to prevent stockouts or overselling.
    • Stay updated on platform policies, algorithms, and best practices to maximize visibility and sales.
  • Order Processing and Fulfillment:
    • Process orders promptly and accurately, ensuring timely fulfillment and delivery.
    • Coordinate with fulfillment centers or warehouses to manage inventory and shipping logistics.
    • Resolve any order-related issues such as shipping delays, returns, or cancellations.
  • Customer Service:
    • Provide prompt and professional customer support across Amazon, Walmart, and TikTok platforms.
    • Address customer inquiries, feedback, and complaints with empathy and efficiency.
    • Maintain a high level of customer satisfaction and resolve issues to ensure positive experiences.
  • Advertising and Promotions:
    • Create and manage advertising campaigns on Amazon, Walmart, and TikTok to increase product visibility and drive sales.
    • Monitor campaign performance, adjust budgets, and optimize targeting to maximize ROI.
    • Coordinate promotions, discounts, and special offers to attract and retain customers.
  • Analytics and Reporting:
    • Analyze sales data, traffic metrics, and advertising performance to identify trends and opportunities.
    • Generate regular reports on key performance indicators (KPIs) such as sales growth, conversion rates, and customer acquisition costs.
    • Use insights to inform decision-making and strategic planning for e-commerce operations.
Requirements:

  • Proven experience as an E-commerce Virtual Assistant or similar role, with specific expertise in managing Amazon, Walmart, and TikTok platforms.
  • In-depth knowledge of each platform's seller interfaces, policies, and algorithms.
  • Proficiency with the Amazon Seller Central, TikTok, and Walmart Seller Central.
  • Experience with Graphic Design is a plus.
  • Proficiency in managing product listings, inventory, orders, and customer service interactions on multiple platforms simultaneously.
  • Strong analytical skills with the ability to interpret data and derive actionable insights.
  • Excellent communication skills, both written and verbal, with a customer-centric approach.
  • Familiarity with advertising tools and strategies on Amazon, Walmart, and TikTok.
  • Ability to multitask effectively and prioritize tasks in a fast-paced environment.
  • Availability to work remotely with a reliable internet connection and a dedicated workspace.

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