Network Administrator and Coordinator

2 weeks ago


Other Philippines Quess Corp Limited Full time
Job description: Global Network Administrator and Coordinator
• Perform intake on tickets for the Global Team: are details present and correctly filled out: priority set correct, information present to be able to troubleshoot Engage customers and take over machines to get more information. Create screenshots and/or videos.
• High priority ticket intake and warm handover to network engineer
• GNOC meeting notes preparation and follow up
• Assign tickets to regional engineers using the GNOC Dashboard
• Check network production mailbox and follow up on emails
• Ensure standby is configured properly
• Process maintenance announcements from vendors: have network engineers check for impact and when impacted, update service notification portal and create appropriate change
• Set maintenance in monitoring system
• CMDB health: ensure our CMDB is updated and follow up on monthly reported discrepancies
• Follow up CMDB synchronization to NTT biweekly
• Create Project Requisitions in Oracle OCS
• Z-Scaler whitelisting: execute whitelisting requests in zscaler
• Manage and execute Transition to support ensure quality control for devices transition to support from projects
• Phone: pick up department phone (2301)
Primary Job:Routing tickets, intake of tickets, CMDB admin tasks, and basic network configurations  

Must have CCNA certification
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