Customer Service Associate
4 weeks ago
The Role
CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.
You Will Be Responsible For
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- You have at least 1 year experience within a Customer Service role, ideally within the Consulting industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of customer service, BPO and Call Center
- You are highly goal driven and work well in fast paced environments
- You are a strong team player who can manage multiple stakeholders
- You are adaptable and thrive in changing environments
- Work Background/Experience in General: Must be open to BPO & Non-BPO Experience
- Employment Type: Regular Hire
- Open to undergraduate with relevant work experience
- at least 6 months to 1 year work experience
- Attractive Salary & Benefits
- Fantastic work culture
- 30K Signing bonus once hired
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