Customer Support Associate SaaS and B2B cloud-based software WFH

3 weeks ago

Taguig City, Philippines Manpower Core Group Inc. Full time

Discover your 100% YOU with us

Position: Customer Support Associate
Work setup & shift: Work From Home | Shifting Schedule

Why join us?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Support Associate, you will:

Deliver unparalleled customer experiences, ensuring every interaction leaves a positive impression.
Master the intricacies of our product to efficiently resolve customer issues and inquiries.
Respond promptly to customer queries, demonstrating a proactive and customer-centric approach.
Utilize incident management technologies to log, validate, track, and resolve application-related incidents.
Collaborate closely with cross-functional teams globally to deliver world-class customer service.
Get to know CRM integrations and how to troubleshoot more advanced issues

What You Need:

Non-negotiables

Strong written and verbal communication skills. Business English Proficiency required
Previous experience in customer support or a related customer service role, ideally involving the use of CRMs or similar tools.
A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.

Preferred skills/expertise

Interest in Software as a Service (SaaS and) web applications
Basic knowledge of the software development process and system design.
Experience in monitoring technical or product metrics.
A great sense of humor and the ability to connect with customers on a personal level.
Fluency in additional foreign languages (please specify if applicable).

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