Business Transformation Director

POSITION TITLE: Business Transformation Director
WORK LOCATION: Sibulan, Negros Oriental (Must be willing to relocate)
WORK SETUP: Onsite, Rotating Shift
REPORTS TO: Executive Leadership
EMPLOYMENT TYPE: Full Time, Senior Leadership Role

REQUIRED QUALIFICATIONS:
– Bachelor’s degree or higher in Business, Management, or a related field; equivalent experience may be considered.
– 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.
– Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.
– Hands-on experience with RPA platforms and digital automation technologies.
– Deep understanding of AI technologies such as machine learning, NLP, and data science.
– Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).
– Experience working in BPO or shared services environments.
– Excellent communication and stakeholder management skills with the ability to influence at C-level.

PREFERRED QUALIFICATIONS:
– Lean Six Sigma (Black Belt) or Agile certification.
– Experience implementing emerging technologies in customer operations.
– Exposure to behavioral science, organizational psychology, or culture change initiatives.
– Track record of innovation in customer experience and service delivery.
– Experience working with global platforms and tools such as: Northridge (Loan System), LPC (Lease System), NICE (Call Center Platform), Call Miner (Quality Assurance System), ClickUp (Work Management), and FiServ (Card Operations)

SOFT SKILLS & LEADERSHIP QUALITIES:
– Strategic thinker and visionary leader
– High adaptability to change and ambiguity
– Strong decision-making and analytical skills
– Excellent mentoring, coaching, and people development abilities
– Energetic, forward-thinking, and results-oriented

KEY RESPONSIBILITIES:
– Strategize, lead, and oversee business transformation programs aligned with long-term company goals.
– Build a new transformation department, including structure, team development, and governance models.
– Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.
– Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.
– Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.
– Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.
– Monitor performance and success metrics using data analytics, KPIs, and predictive insights.
– Foster stakeholder engagement and change adoption at all organizational levels.
– Promote innovation and behavioral science strategies to support cultural and organizational transformation.
– Identify, evaluate, and mitigate risks associated with transformation initiatives.