Customer Service Specialist 1 yr Cebu City

3 days ago

Cebu City, Philippines Dempsey Resource Management Inc., Full time

REQUIREMENTS:
● Confident in speaking American English and good at writing emails
● Ability to multitask
● Good computer skills and knows how to navigate the internet
● Good Attendance record in previous employment
● Great contributor even on matters outside his/her scope
● Detail-oriented and highly organized
● Can work on the night shift.
● Willing to work on weekends with a rotational schedule

RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on
Amazon.
● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s
online selling policies.
● Ensures that assigned brands achieve excellent performance ratings on Amazon and other
marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's
website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates.
● Confirms, cancels, and processes refunds for orders as needed.
● Sends out notifications for order delays.
● Coordinates with shipping carriers to investigate lost packages and defective product claims.
● Builds customer trust and earns positive feedback.
● Updates internal tools, such as spreadsheets.
● Helps maintain excellent metrics on Amazon and other marketplaces.
● Handles special projects assigned by the Manager.
● Supports the Customer Service Manager and acts as the point of contact in the absence of the
Manager or when needed.

Employment Type: Full Time
Schedule: Night Shift
Cebu / Baybay Site: Full Onsite
GEN MAXILOM AVE., CEBU CITY
CAN START ASAP

  • Customer Care Specialist

    1 week ago

    Cebu City, Philippines Clinica Prime Cebu, Incorporated Full time

    Customer Care Specialist (Patient Care & Support) CPCI - Clinica Oakridge 2F Oakridge IT Center 1, 880 A.S. Fortuna Street, Banilad, Mandaue City, Cebu About the Role We are hiring a Customer Care Specialist to join our growing clinic team! You’ll be the first point of contact for patients—providing excellent service, assisting with appointments, and...

  • Advertising Specialist 1 yr Cebu City

    3 days ago

    Cebu City, Philippines Dempsey Resource Management Inc., Full time

    REQUIREMENTS: ● Bachelor’s Degree in Mathematics or a Statistics-related field ● Must be proficient in Excel shortcuts and functions such as, but not limited to, pivot tables, lookup functions, math functions, and text functions ● Strong communication skills, both oral and written ● Knowledge of Amazon Seller Central and Amazon PPC Advertising is a...

  • CSR – 6 Mos BPO Exp or 1 Yr Customer Service Exp

    2 days ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱300,000 per year

    CSR – 6 Mos BPO Exp or 1 Yr Customer Service Exp Start Date: October 26 Employment Type: Full-time Work Setup: OnsiteJob Summary:We are hiring Customer Service Representatives who are passionate about helping customers and delivering excellent service. As part of our growing team, you will handle customer inquiries through calls, chats, or emails, ensuring...

  • Customer Service Agent

    1 week ago

    Cebu City, Central Visayas, Philippines NEKSJOB CEBU Full time ₱25,000 - ₱30,000 per year

    NEKSJOB CEBU is hiring a Full time Customer Service Agent role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱25,000 per monthREQUIREMENTS:High School Graduate/SHS GraduateBasic computer navigation skills-Confident in speaking...

  • Marketing Specialist

    4 days ago

    Cebu City, Philippines mc3 - Landers Cebu Branch Full time

    Marketing Specialist mc3 - Landers Cebu Branch Salary: ₱15-25K monthly Location: On-site - Cebu Experience: 3-5 Yrs Exp Education: Bachelor Employment: Full-time Job Description Responsible for working with other marketing staff to develop unique campaign ideas to market a company's products. Post Details Location: Mandaue City, Cebu, Philippines Posted on...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines NEKSJOB CEBU Full time ₱240,000 - ₱720,000 per year

    NEKSJOB CEBU is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱20,000 per month

  • CSR - Customer Service Representative | Open for Newbie | Cebu IT Park Site

    2 weeks ago

    Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full time ₱36,000 per year

    Nezda Technologies' Cebu-based BPO Partner is hiring for Customer Service Representative to start ASAP. Apply now and get hired via ONSITE ONE-DAY HIRING PROCESS. Earn up to 34k salary package.Designation: Customer Service RepresentativeLocation: Cebu IT Park, Cebu CityWork Arrangement: ONSITEStart Date: ASAPWhat we're looking for:Customer Service...

  • Customer Development Manager- Cebu City

    3 weeks ago

    Cebu City, Philippines Colgate-Palmolive Full time

    Join to apply for the Customer Development Manager- Cebu City role at Colgate-Palmolive 2 days ago Be among the first 25 applicants Join to apply for the Customer Development Manager- Cebu City role at Colgate-Palmolive No Relocation Assistance OfferedJob Number # - Cebu City, Cebu, PhilippinesWho We AreColgate-Palmolive Company is a global consumer products...

  • Supplier Acquisition Specialist 1 yr Cebu City

    3 days ago

    Cebu city, Philippines Dempsey Resource Management Inc., Full time

    QUALIFICATIONS: ● Advanced knowledge of MS Excel formulas, functions, and shortcuts is an advantage ● Good at data entry and data analysis ● At least 1 year of experience in analyzing data or generating reports using MS Excel ● Confident in speaking American English and good at writing emails ● Ability to multitask ● Good knowledge of how to use...

  • Special Project Associate 1 yr Cebu City

    3 days ago

    Cebu City, Philippines Dempsey Resource Management Inc., Full time

    REQUIREMENTS: ● Good knowledge of how to use the computer and navigate the internet ● Strong communication skills, both verbal and in writing ● Resourceful, detail-oriented, and highly organized ● Strong multi-tasking skills and the ability to prioritize to quickly respond to clients and sellers ● Detail-oriented and highly organized ● Must be...