IT Helpdesk

4 weeks ago

Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time
Qualifications
Bachelor Degree in Computer Science Information Technology
Has 2 years or more of Helpdesk support or related experience.
Candidate should have experience in System Support.
With good communications and interpersonal skills
Interact with customers to provide process and response to inquiries
Gather information and determine the issues by evaluating and analyzing symptoms
Accurately process record call transaction through designated tracking

Job Description
Provide technical support via phone, email, or chat.
Troubleshoot hardware, software, and network issues.
Log and track support requests.
Install and maintain systems/software.
Document solutions and update knowledge base.

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