Alorica Davao

4 weeks ago

Davao City, Davao, Philippines JobsAvenuePH Full time
By proceeding - You agree that this will be processed as a referral by John Christopher Briagas - Alorica Training Supervisor.

Job Description

• Analyze information databases, historical data, and real-time information to create recommendations to improve daily objectives within the production team.

• Monitor, maintain, and track inbound service level goals, department expectations, and employee adherence.

• Provide ad hoc reporting as needed to show adherence to scheduled events within site.

• Assist in skilling and/or provide data to Global Command Center to ensure employees are assigned correctly to the right queue or line of business.

• Collaborate with other Workforce Teams to make schedule recommendations regarding out of seat activity, VTO, and overtime.

• Perform other duties as assigned by management.
Qualifications

• Analyze information databases, historical data, and real-time information to create recommendations to improve daily objectives within the production team.

• Monitor, maintain, and track inbound service level goals, department expectations, and employee adherence.

• Provide ad hoc reporting as needed to show adherence to scheduled events within site.

• Assist in skilling and/or provide data to Global Command Center to ensure employees are assigned correctly to the right queue or line of business.

• Collaborate with other Workforce Teams to make schedule recommendations regarding out of seat activity, VTO, and overtime.

• Perform other duties as assigned by management.

  • Alorica Davao

    4 weeks ago

    Davao, Philippines JobsAvenuePH Full time

    By proceeding - You agree that this will be processed as a referral by John Christopher Briagas - Alorica Training Supervisor. Job Description • Analyze information databases, historical data, and real-time information to create recommendations to improve daily objectives within the production team. • Monitor, maintain, and track inbound service level...

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