Call Center Agent

2 weeks ago

Mandaluyong, Philippines Lexie Staffing and Business Consulting Full time

Job Title: Chat Support Representative – HP Store (Non-Voice Account)

Key Responsibilities:
Handle customer interactions via chat and email only (non-voice)
Assist customers with order placement, tracking, returns, cancellations, and refunds
Provide accurate HP product information, promotions, and recommendations
Troubleshoot customer concerns and escalate when necessary
Maintain proper documentation of all customer interactions

Qualifications:
At least High School grad (Old Curriculum), Senior High School grad, or College level/graduate
Minimum of 6 months experience in an international voice sales account
Good to excellent written English communication skills
Strong typing skills and ability to multitask (manage multiple chat sessions)
Willing to work onsite and on a shifting schedule

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