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Customer Service Team Leader

2 months ago

Angeles, Philippines TASQ Staffing Solutions Full time

TASQ Staffing Solutions is currently in need of 3 team leaders for their collections account located in Clark, Pampanga. The desired qualifications for this position include:

Minimum of 4 years of experience in financial accounts, specifically collections, within the BPO industry
3 to 5 years of experience in a team leadership role supporting voice and inbound call taking agents
College degree, preferably in finance
Excellent communication skills
Collections experience
As a Call Center Team Leader, your primary responsibility will be to lead and manage a team of customer service representatives, ensuring the delivery of exceptional customer experiences. This includes overseeing daily operations, monitoring performance metrics, providing coaching and guidance to drive team success, maintaining high service quality standards, resolving customer issues, and fostering a positive and efficient work environment.

The details regarding salary and benefits will be provided during the recruitment process.

To keep track of the companies you have applied to, please include TASQ in your list. You can expect a response within 24-72 business hours (excluding weekends and holidays) regarding your qualification for the job and scheduling an over-the-phone interview. If you experience signal problems, you have the option to conduct the interview via Zoom, Skype, Teams, WhatsApp, or Viber. In the event of a missed call, you will receive a text and email notification.

Job Type: Full-time

Schedule:

8 hour shift
Night shift
Overtime
Ability to commute/relocate:

Clark Freeport Zone, Pampanga: Reliably commute or planning to relocate before starting work (Required)
Willingness to travel:

100% (Required)

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