Cybersecurity Awareness Training Specialist

Job Description
Responsible for the end-to-end management of security awareness training platforms for clients including configuring training campaigns, coordinating with client POCs, delivering engaging security training content, and ensuring training effectiveness through ongoing evaluation and reporting.

Job Responsibilities
Platform Management: Process management of security awareness training platforms (e.g., Huntress) and related tools for multiple clients.
Training Campaign Deployment: Plan, schedule, and deploy SAT campaigns, including regular phishing simulations, based on client requirements and timelines.
Client Coordination: Serve as the primary point of contact for clients’ HR or training representatives to coordinate campaign deployment, communication, learner engagement, and compliance tracking.
Training Needs Analysis (TNA): Conduct basic training needs assessments to identify knowledge or behavior gaps related to cybersecurity awareness, as needed.
Content Customization: Adjust and fine-tune training content, materials, and communication based on client culture, needs, and feedback.
Data Analysis & Reporting: Monitor training completion, phishing test performance, and user engagement. Analyze data and provide reports with actionable insights to clients and internal stakeholders.
Compliance & Audit Support: Maintain accurate training records, campaign logs, assessment data, and procedural documentation in line with data governance and compliance standards.
User Support: Assist Operations in responding to user inquiries, feedback, or access issues.

Job Qualifications
Has at least 2 years working experience in Training.
Excellent verbal and written communication skills.
Experience working in a Managed Security Services Provider (MSSP) environment or cybersecurity-focused organization is preferred.
Familiarity with cybersecurity principles and best practices.
Experience with managing learning management systems (LMS) or security awareness training (SAT) platforms such as Huntress.
Strong coordination skills, especially with external clients or stakeholders.
Highly organized, with the ability to manage multiple client programs simultaneously.
Attentive to details and data accuracy, and can analyze data and generate reports with actionable insights
Proficient in the use of MS Office 365, especially MS PowerPoint and MS Excel

Job Requirements:
A home office set up that meets the following:
Computer: A working computer with a minimum of 16GB RAM, SSD storage, and one of the following:
Windows 11 with an Intel i5 or i7 (13th generation or newer), or
AMD Ryzen 5 or 7 (7000 series or newer), or
Apple M2 or higher.
Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
Webcam: An HD webcam for video calls.
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
Able to pass our online behavior and cognitive assessments.
Able to provide NBI Clearance (for PH applicants).

Compensation:
Pay rate starts at Php47,500 and may vary by experience and location.

Benefits:
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification