Outbound Customer Service Representative

3 weeks ago

Taguig, Philippines Potami One Water Enterprise Inc. Full time

Company Description

Potami One Water Enterprise Inc. is a growing multinational beverage manufacturing company specializing in sourcing, processing and bottling artesian drinking water with naturally occurring essential minerals and electrolytes. We are committed to delivering premium products to our customers while maintaining sustainable practices. As we continue to expand, we are seeking a motivated Outbound Customer Service Representative to join our team and contribute to the growth of our company.

Role Description:

The Outbound Customer Service Representative will be responsible for reaching out to potential clients/investors to promote our products/services, generate leads, and build relationships. This role is essential in driving business growth by initiating meaningful conversations, gathering customer information, and helping guide prospects through the sales process.

Key Responsibilities:

Make outbound calls to potential clients/investors to promote products/services, schedule appointments, or gather feedback.
Present company offerings clearly and persuasively, addressing customer needs and objections.
Maintain a script or adapt to a more conversational approach while keeping the goals and targets in mind.
Record customer information and leads accurately and in a timely manner.
Follow up on leads and convert them into appointments, sales, or qualified opportunities.
Meet or exceed individual and team performance targets related to calls made, leads generated, and sales closed.
Provide customers with detailed product/service information and assist with inquiries.
Build and maintain relationships with customers to foster long-term engagement.
Contribute to team goals by collaborating with colleagues and sharing best practices.
Stay up-to-date on product knowledge and industry trends.

Qualifications:

Previous experience in outbound calling, telesales, telemarketing, or customer service is a plus.
Excellent verbal communication skills, with the ability to engage customers, build rapport, and explain complex information in a clear, concise, and easily understandable manner.
Strong persuasive skills, self-motivated, target-driven, and results-oriented.
Ability to handle rejection and maintain a positive attitude.
Proficient in Microsoft Office Suite.
Good organizational skills and attention to detail.
Ability to work independently and as part of a team.

Willing to work onsite in BGC Taguig during Night Shift / Graveyard Shift hours from 9:00 PM - 5:00 AM, Monday to Friday.

Benefits:
Compensation includes a Competitive Salary and Performance Bonus Structure.

Why Join Us?
· Be a part of a growing company in the beverage industry with international operations.
· We provide a dynamic work environment that fosters professional growth and development.

Join us in shaping the future of premium alkaline water while contributing to an innovative and high-energy team

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