Workforce Management Scheduler

3 days ago

Cebu, Philippines Visage Executive Search Full time

Job title: Workforce Management Scheduler
Work setup: Onsite in Cebu
Work Schedule: Shifting Schedule
Salary: Php 22,000 – Php 34,000 package

Basic Functions
•Generates schedules accordingly to meet the business requirements enabling superior
customer service
•Adjusts the schedules accordingly based on the actual scenarios and provide overtime
requirements/voluntary time off to ensure efficient and effective staffing
•Monitors the queue real-time while tracking, documenting and communicating agent activity
on multiple lines of businesses
•Assist agents with basic troubleshooting and workarounds
•Report and track all system issues and outages
•Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and
timeliness of data

Essential Functions
• Regularly performs volume and performance analysis and proactively communicate possible
impacts to business
•Supports management with all necessary reports and planning models to facilitate the
process of decision making
•Monitors actual activities and compare it to plan and make recommendations for immediate
changes
•Staff the appropriate number of agents at the proper time based on recent/historical capacity
drivers
•Ensures that pre-planned activities are being scheduled in advance and communicated
effectively
•Adjusts the schedules accordingly based on the actual scenarios and provide overtime
requirements/voluntary time off to ensure efficient and effective staffing
•Ensures adherence to schedules and raises alerts on time in case of deviations
•Optimizes the schedules and makes real-time adjustments on breaks and lunches based on
the actual staffing
•Executes skill change and reallocation requests and initiatives
•Provides recommendations in case of understaffing/overstaffing
•Act as first point of contact for any escalations, outages, system issues, or any other
production impacting situations
•Maintains confidentiality relative to the organizational strategies, objectives, and practices

Qualifications:
•Candidate preferably possess at least a Bachelor’s/College Degree
• 1-year minimum experience in Workforce Management
• Excellent skills in scheduling and real-time time management are a must
•Strong organizational skills to ensure critical timelines are met
•Accuracy and attention to detail are a must in this role
• Detail-oriented with the ability to deliver project deliverables with little supervision
•Excellent written, verbal, and e-mail skills, with the ability to interface effectively with individuals
at various levels
•Ability to effectively prioritize workload in a fast-paced, real-time, and frequently changing
environment while remaining detailed and organized
• Demonstrate analytical, organizational, problem solving and creative thinking skills
• Respond positively to change, embracing and using new practices or values to accomplish goals
and solve problems
•Flexible and willing to work in shift schedules

  • Workforce Management Scheduler

    3 days ago

    Cebu, Philippines Visage Executive Search Full time

    Job title: Workforce Management Scheduler Work setup: Onsite in Cebu Work Schedule: Shifting Schedule Salary: Php 22,000 – Php 34,000 package Basic Functions •Generates schedules accordingly to meet the business requirements enabling superior customer service •Adjusts the schedules accordingly based on the actual scenarios and provide...

  • Workforce Scheduler Specialist

    4 weeks ago

    Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    Job Summary:We are seeking a highly skilled Workforce Scheduler Specialist to join our team at Quess Philippines Corporation. In this role, you will be responsible for scheduling and resource planning to ensure seamless operational activities across phone, email, chat, community, and social media support.About the Job:This is a challenging opportunity for a...

  • Workforce Management Data Analyst

    2 weeks ago

    Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full time

    Job DescriptionWe are seeking a highly skilled Workforce Management Data Analyst to join our team at Trinity Workforce Solutions.Key Responsibilities:Oversee real-time workforce management activities to ensure operational goals and client satisfaction are met.Analyze and report on workforce management data using various tools and software.Prepare and...

  • Workforce Scheduling Expert

    1 week ago

    Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    Job SummaryWe are seeking a skilled Workforce Scheduling Expert to join our team at Quess Philippines Corporation. In this role, you will be responsible for efficiently managing intra-day staffing and service levels through effective planning and scheduling.Main ResponsibilitiesDevelop and implement intra-day staffing plans to ensure optimal resource...

  • Workforce Management Specialist

    3 weeks ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time

    We are seeking a highly skilled Workforce Management Specialist to join our team at RSD Human Resource Management Consultancy. As a key member of our organization, you will play a crucial role in managing the scheduling process of our program.The ideal candidate will have 2+ years of hands-on experience in Workforce Management (WFM) in a call center inbound...

  • Workforce Optimization Analyst

    1 month ago

    Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full time

    Job OverviewAt Trinity Workforce Solutions, we are seeking a highly skilled WFM Real Time Analyst to join our team. This is an exciting opportunity for an individual to leverage their expertise in workforce management to drive business results.About the RoleWe are looking for a seasoned professional with a proven track record in analyzing and optimizing...

  • Workforce Optimization Manager

    1 week ago

    Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    Job SummaryWe are seeking a highly skilled Workforce Optimization Manager to join our team at Quess Philippines Corporation. The successful candidate will be responsible for managing the workforce and optimizing scheduling processes.ResponsibilitiesManage and optimize workforce planning and scheduling to meet business objectives.Develop and implement...

  • Workforce Planning and Scheduling Specialist

    1 month ago

    Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    Job OverviewQUESS PHILIPPINES CORPORATION is seeking a skilled Workforce Planning and Scheduling Specialist to join our team. As a key member of our operations, you will be responsible for creating and managing short-term and long-term forecasts, analyzing current performance, and coordinating with Operations teams to achieve service level goals.About the...

  • Workforce Management Specialist

    2 months ago

    Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    Job Summary:We are seeking a highly skilled Scheduling and Resource Planning Expert to join our team at QUESS PHILIPPINES CORPORATION. As a key member of our operations team, you will be responsible for managing our workforce and ensuring seamless scheduling and resource allocation.Key Responsibilities:Develop and implement effective scheduling strategies to...

  • Workforce Management Coordinator

    1 month ago

    Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    **Company Overview:**We are Quess Philippines Corporation, a leading business process management company dedicated to delivering exceptional services.Salary: PHP 600,000 - 800,000 per annum (negotiable based on experience)Job Description:We seek an experienced Workforce Management Coordinator to join our team. The ideal candidate will have a strong...

  • Workforce Management Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is seeking a skilled Workforce Management Specialist to join our team in Cebu City. In this role, you will be responsible for managing work schedules and ensuring efficient operations.About the JobThis position requires a strong understanding of workforce management principles and tools. You should have at least 2 years of completed...

  • Workforce Management Strategist

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job OverviewTASQ Staffing Solutions is seeking a skilled Workforce Management Executive to lead our operational efforts. This role requires at least 2-4 years of experience in workforce management, preferably with knowledge of WFM tools and service adherence models. Key ResponsibilitiesThe successful candidate will be responsible for managing work...

  • Workforce Management Operations Director

    1 month ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job DescriptionTASQ Staffing Solutions seeks a skilled Workforce Management Executive to join our team.About the RoleWe are looking for a highly experienced professional with expertise in workforce management, including rotational schedules and service adherence models. The ideal candidate will have a strong background in WFM tools and excellent Excel...

  • Workforce Management Executive

    2 weeks ago

    Cebu, Philippines TASQ Staffing Solutions Full time

    Work Arrangement: Work onsite Shift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day off Educational Requirement: Atleast 2nd year College undergraduate Vocational Diploma (2yrs.) Associate's Degree (2yrs.) College Graduate Work Experience: 1. Atleast 2-4 years workforce management experience 2. preferred has...

  • Workforce Management Professional

    3 weeks ago

    Cebu City, Central Visayas, Philippines RecruiterPH Full time

    Job Title: Workforce Management Professional - Cebu We are seeking a highly skilled Workforce Management Professional to join our team at RecruiterPH in Cebu. As a key member of our operations team, you will be responsible for ensuring the efficient management of our workforce to meet business demands. **Salary:** The estimated salary range for this role...

  • Workforce Management Specialist

    3 weeks ago

    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Are you looking for a challenging role in workforce management?About the JobWe are seeking an experienced Workforce Management Specialist to join our team at Neksjob Corporation. In this role, you will be responsible for managing and analyzing data to optimize workforce performance.The ideal candidate will have a strong background in MS Office, including...

  • Workforce Management Executive

    2 weeks ago

    Cebu, Philippines TASQ Staffing Solutions Full time

    Work Arrangement: Work onsite Shift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day off Educational Requirement: Atleast 2nd year College undergraduate Vocational Diploma (2yrs.) Associate's Degree (2yrs.) College Graduate Work Experience: 1. Atleast 2-4 years workforce management experience 2. preferred has...

  • Workforce Optimization Director

    1 month ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    We are seeking a skilled Workforce Management Executive to join our team at TASQ Staffing Solutions. The ideal candidate will have 2-4 years of workforce management experience and possess knowledge of WFM tools, service adherence models, and Excel skills.The successful candidate will work onsite daily with a rotational (24/7) schedule and no fixed day off. A...

  • Workforce Management Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    We are seeking a skilled Workforce Management Executive to join our team at TASQ Staffing Solutions. This role is perfect for individuals who are passionate about workforce optimization and have experience working in BPO settings.Key ResponsibilitiesAnalyze and optimize workforce management processes to improve efficiency and productivityDevelop and...

  • Workforce Management Executive

    2 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Work Arrangement: Work onsiteShift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day offEducational Requirement:Atleast 2nd year College undergraduateVocational Diploma (2yrs.)Associate's Degree (2yrs.)College GraduateWork Experience:1. Atleast 2-4 years workforce management experience2. preferred has WFM tools...