BPO Quality Analyst

Key skills Quality Analyst BPO Call center Sales experience Job Title: QA for Sales Work set up: Onsite in Mandaluyong City Work shift: Shifting schedule Salary: 21K Qualifications: • Amenable to work onsite • Can start immediately • At least 1 to 2 years QA Experience in BPO; Sales experience • at least 1 year of hard Sales experience

Key skills Quality Analyst BPO Call center Sales experience Job Title: QA for Sales Work set up: Onsite in Mandaluyong City Work shift: Shifting schedule Salary: 21K Qualifications: • Amenable to work onsite • Can start immediately • At least 1 to 2 years QA Experience in BPO; Sales experience • at least 1 year of hard Sales experience

Key skillsQuality AnalystBPO HealthcarePIONEERING ACCOUNTPosition: QA Analyst (Healthcare)Nature of the Account: Revenue Cycle Management -dealing with patients' inquiries of their hospital bills/benefits from insuranceType of Support: QA monitoring - Support functionsWork arrangement: Work onsite dailySite Assignment: Tech Tower - Cebu CitySalary: up to...

Key skills Quality Analyst BPO Healthcare PIONEERING ACCOUNT Position: QA Analyst (Healthcare) Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insurance Type of Support: QA monitoring - Support functions Work arrangement: Work onsite daily Site Assignment: Tech Tower - Cebu...

Responsibilities: - Monitors calls and provide feedback to agents - Partner with the training team in providing feedback that would improve overall quality of performance - Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications - Coach and develop agents on quality, customer...

Responsibilities:- Monitors calls and provide feedback to agents- Partner with the training team in providing feedback that would improve overall quality of performance- Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications- Coach and develop agents on quality, customer...

Responsibilities: - Monitors calls and provide feedback to agents - Partner with the training team in providing feedback that would improve overall quality of performance - Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications - Coach and develop agents on quality, customer...

Key skills Quality Analyst BPO Healthcare PIONEERING ACCOUNT Position: QA Analyst (Healthcare) Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insurance Type of Support: QA monitoring - Support functions Work arrangement: Work onsite daily Site Assignment: Tech Tower - Cebu...

Responsibilities:- Monitors calls and provide feedback to agents- Partner with the training team in providing feedback that would improve overall quality of performance- Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications- Coach and develop agents on quality, customer...

Work setup: On-site in Cebu Business Park, Cebu CityShift Schedule: Shifting ScheduleRequirements & Skills:At least 2-years completed in College/Graduate/PostgraduateHas managed a team of 15-20 quality analysts With 5 years as QA Manager in BPO with solid exp handling Travel or Telco accountWith strong exposure to clients/stakeholdersAbility to...

Job Description The Quality Assurance Specialist will play a critical role in shaping, improving and managing the overall quality of IntelyPros within the IntelyCare network of nurses and nursing aides. Responsibilities Educate nurses regarding the standards of their role, including discussing best practices, and assigning education and action plans for...

Work setup: On-site in Cebu Business Park, Cebu City Shift Schedule: Shifting Schedule Requirements & Skills: At least 2-years completed in College/Graduate/Postgraduate Has managed a team of 15-20 quality analysts With 5 years as QA Manager in BPO with solid exp handling Travel or Telco account With strong exposure to clients/stakeholders Ability...

Key skillsQuality AnalystBPO Call centerSales experienceJob Title: QA for SalesWork set up: Onsite in Mandaluyong CityWork shift: Shifting scheduleSalary: 21KQualifications:• Amenable to work onsite• Can start immediately• At least 1 to 2 years QA Experience in BPO; Sales experience• at least 1 year of hard Sales experience

Work Arrangement: Onsite (Cebu City)Shift Schedule: US Business hoursEducational Requirement:College GraduateUndergraduate 2nd year completedWork Experience:2+ years QA in BPOPreferred Sales exp*Quota metric

Work setup: On-site in Cebu Business Park, Cebu City Shift Schedule: Shifting Schedule Requirements & Skills: At least 2-years completed in College/Graduate/Postgraduate Has managed a team of 15-20 quality analysts With 5 years as QA Manager in BPO with solid exp handling Travel or Telco account With strong exposure to clients/stakeholders Ability...

By proceeding - You agree that this will be processed as a referral by John Christopher Briagas - Alorica Training Supervisor. About the Role: We are looking for a Quality Assurance (QA) Representative to monitor and evaluate customer interactions to ensure service excellence. You will assess call quality, provide feedback to agents, and collaborate with...

Responsibilities:-Review and audit clinical documentation, patient interactions, and healthcare processes for compliance with policies, procedures, and regulatory standards.-Analyze trends and patterns in quality metrics to recommend data-driven solutions.-Ensure adherence to healthcare regulations such as HIPAA, CMS guidelines, and other applicable...

6-8 years exp in BPO3 yrs QA Managerial role or currently in a Sr. TL level roleKnowledge in Quality tools and analysisExperience in Telecommunication domain (preferred)Must have understanding on NPS calculation/ CSATKnowledge on Quality framework deployment in new transitions

About the Role:We are seeking a highly skilled Quality Control Analyst to join our team at Jollibee Group. As a Quality Control Analyst, you will play a critical role in ensuring the quality of our products meets our customers' expectations.Your primary responsibility will be to develop and implement quality control procedures that align with industry...

Key Skills: Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction. Analyze data and metrics to identify trends, patterns and opportunities for improvement in customer service delivery. Generate reports and insights to...