1st Line Support Engineer
4 weeks ago
Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Wavex's Service Now chat function.
Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures.
Troubleshoot and resolve issues with Microsoft desktop operating systems.
Support new starter process (i.e. create new users configure mailboxes, distribution groups and calendar permissions) and leaver processes.
Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required
Demonstrate you can switch focus between activities to deal with competing demands/call volume.
Call management
Manage your time effectively to achieve the best productivity during your working time.
Manage your call queue to the highest standard – prioritize and review regularly to ensure you are on top of the priority tickets, escalating, if needed.
Provide users with regular updates via telephone and the Wavex service management platform (ServiceNow).
Ensure the tickets information are always of the highest standard (both, detail and quality of the written information)
Proactively follow up with users as you resolve these to confirm the work is completed to their satisfaction.
Processes
Follow Wavex processes for core Service Desk functions such as Incident Management, Service Request Fulfilment and Problem Management
Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency
Non-Negotiable Qualifications:
Experience of administering and troubleshooting:
Microsoft Terminal services/RDS
Microsoft Windows 10/11
Microsoft 365 including Intune and Autopilot
Active Directory
Azure Active Directory
DNS and DHCP
Excellent English Communication Skills
-
Dealership Support Specialist
6 days ago
Quezon City, National Capital Region, Philippines SVEN - The Digital 1st Agency Full timeJob SummarySVEN - The Digital 1st Agency is hiring a Research Assistant to support our team in conducting market research studies. The ideal candidate will have experience in data collection and analysis, as well as excellent communication skills.Main DutiesCollect and analyze data from various sources, including customer surveys and dealership...
-
Creative Leader
4 days ago
Quezon City, National Capital Region, Philippines SVEN - The Digital 1st Agency Full timeAbout SVEN - The Digital 1st AgencyAt SVEN - The Digital 1st Agency, we believe in the power of creativity and innovation to drive business results.Job DescriptionWe are seeking an experienced Brand Strategist to join our team. As a key member of our strategy department, you will be responsible for driving brand success with creative and digitally disruptive...
-
Brand Innovator
4 days ago
Quezon City, National Capital Region, Philippines SVEN - The Digital 1st Agency Full timeSVEN - The Digital 1st Agency OverviewWe are a leading digital agency that pushes the boundaries of creativity and innovation to deliver groundbreaking results for our clients.Job DescriptionAs a Brand Strategist, you will play a critical role in driving brand success with cutting-edge campaigns and initiatives.You will be responsible for developing and...
-
Data Engineer Leader
7 days ago
Makati City, National Capital Region, Philippines The Chemical Engineer Full timeOverviewThe Chemical Engineer is a key role in The Chemical Engineer's Technology Department, reporting to the Manager Operational Excellence. This position provides assurance for the site's units' mass balance and consulting for the site's fence line hydrocarbon mass balance.This position will be responsible for ensuring the accuracy of plant data for...
-
Digital Strategist
4 days ago
Quezon City, National Capital Region, Philippines SVEN - The Digital 1st Agency Full timeAbout SVEN - The Digital 1st AgencyWe are a dynamic digital agency that combines creativity, innovation, and technology to deliver breakthrough campaigns and initiatives.Job SummaryWe seek an experienced Brand Strategist to join our team. As a key member of our strategy department, you will drive brand success with creative and digitally disruptive ideas.The...
-
Accounting Support Specialist
5 days ago
Quezon City, National Capital Region, Philippines Multi-Line Corp. Full timeJob DescriptionWe are seeking an experienced Accounting Support Specialist to join our team at Multi-Line Corp. The ideal candidate will possess excellent analytical and problem-solving skills, with a strong attention to detail and ability to multitask.ResponsibilitiesMaintenance of general ledger accounts including accounts payable and receivable.Data entry...
-
Associate Engineer
7 days ago
Makati City, National Capital Region, Philippines The Chemical Engineer Full timeWhere you fitThe Technical Asset Operations (TAO) team aims to develop central, competitive capabilities delivering end-to-end value through the AMS work processes as an integral part of our Downstream Manufacturing (DS-M), Integrated Gas & New Energies (IGNE), and Upstream (UP) asset teams. We support the business worldwide and often do so together with the...
-
Brand Strategist
4 days ago
Quezon City, National Capital Region, Philippines SVEN - The Digital 1st Agency Full timeQuezon City, Philippines | Posted on 02/06/2025State/Province National Capital Region (Manila)Country PhilippinesJob DescriptionTHE TEA ON THIS ROLELove brands and what you can do to build them in the most creative and digitally disruptive ways possible? Wear the Brand Strat hatAs a Brand Strategist, your goal is to drive brand success with breakthrough...
-
Technical/Administrative Support Representative
3 weeks ago
Makati City, National Capital Region, Philippines ASIA NAVIS INTERNATIONAL CORPORATION Full timeQUALIFICATIONS:Must have a Bachelor's Degree in any of the following: Business Administration, Office Administration, Management and other relevant courses; OR a degree in Information Technology with administrative experience. Must have at least 1 year relevant experience;Must have excellent verbal and written communication skills;Must have excellent...
-
Sr. Brand Strategist
1 week ago
Quezon City, National Capital Region, Philippines SVEN - The Digital 1st Agency Full timeQuezon City, Philippines | Posted on 03/19/2025State/Province National Capital Region (Manila)Country PhilippinesJob DescriptionTHE TEA ON THIS ROLELove brands and what you can do to build them in the most creative and digitally disruptive ways possible? Wear the Brand Strat hatAs a Brand Strategist, your goal is to drive brand success with breakthrough...
-
Technical Sales Specialist
5 days ago
Quezon City, National Capital Region, Philippines Multi-Line Corp. Full time**About Multi-Line Corp.**Multi-Line Corp. is a leading provider of innovative solutions for businesses.**Job Description**Sales Engineer Role Summary:We are seeking an experienced Sales Engineer to join our team. In this role, you will be responsible for developing and maintaining strong customer relationships, identifying new business opportunities, and...
-
Construction Project Manager
5 days ago
Quezon City, National Capital Region, Philippines Multi-Line Corp. Full timeJob DescriptionWe are seeking a highly skilled Civil Engineer to join our team at Multi-Line Corp.Key Responsibilities:Estimate concrete and steel products for construction projects.Assist in the development of infrastructure projects.Collaborate with colleagues to ensure project completion within timeframes.Requirements:Licenses and Certifications: Must be...
-
Technical Director
5 days ago
Quezon City, National Capital Region, Philippines Multi-Line Corp. Full time**Job Summary**We are seeking a highly skilled Engineering Supervisor to join our team at Multi-Line Corp.As an engineering supervisor, you will be responsible for overseeing the engineering aspects of construction projects, including estimate preparation, bid management, design and detailing, and communication with project teams and clients.You will work...
-
Business Development Representative
5 days ago
Quezon City, National Capital Region, Philippines Multi-Line Corp. Full timeOverviewMulti-Line Corp. is committed to delivering exceptional products and services that meet the evolving needs of our customers.About the JobWe are seeking an experienced Sales Engineer to join our team. As a Sales Engineer, you will be responsible for developing and maintaining strong customer relationships, identifying new business opportunities, and...
-
Infrastructure Development Specialist
5 days ago
Quezon City, National Capital Region, Philippines Multi-Line Corp. Full timeAbout the RoleWe are currently seeking an experienced Civil Engineer to join our team at Multi-Line Corp. The ideal candidate will possess excellent technical skills, strong communication abilities, and a passion for delivering high-quality results.Main Responsibilities:Develop and implement construction plans and strategies.Estimate costs and resources...
-
Jr. Content Strategist
3 days ago
Quezon City, National Capital Region, Philippines SVEN - The Digital 1st Agency Full timeQuezon City, Philippines | Posted on 03/28/2025State/Province National Capital Region (Manila)Country PhilippinesJob DescriptionTHE TEA ON THIS ROLELove brewing up stories and big ideas? Then this role might just be your cup of teaAs a Content Strategist, you'll be ideating fresh and impactful content for brands and people alike.As part of SVEN — The...
-
Field Observer
6 days ago
Quezon City, National Capital Region, Philippines SVEN - The Digital 1st Agency Full timeJob DescriptionSVEN - The Digital 1st Agency is looking for a Research Assistant to support our team in conducting market research studies. The ideal candidate will have experience in data collection and analysis, as well as excellent communication skills.Key ResponsibilitiesCollect and analyze data from various sources, including customer surveys and...
-
Operations Manager
5 days ago
Quezon City, National Capital Region, Philippines Multi-Line Corp. Full time**Job Description**OverviewMulti-Line Corp. is a leading organization that excels in providing high-quality construction services.As an Engineering Supervisor, you will play a crucial role in overseeing engineering operations and ensuring the delivery of projects on time, within budget, and to the required quality standards.Key Responsibilities Estimate...
-
Research Assistant
6 days ago
Quezon City, National Capital Region, Philippines SVEN - The Digital 1st Agency Full timeResponsibilitiesConduct on-site field observations at assigned locations.Shadow and document the workflows of dealership personnel in Sales, Repairs & Maintenance, and Accessories departments.Record customer interactions, including common inquiries, complaints, and buying/service behaviors.Identify challenges faced by dealership staff in assisting...
-
Sr. Video Creative
1 week ago
Quezon City, National Capital Region, Philippines SVEN - The Digital 1st Agency Full timeQuezon City, Philippines | Posted on 03/20/2025State/Province National Capital Region (Manila)Country PhilippinesJob DescriptionTHE TEA ON THIS ROLEIf wowing people through video and animation is your thing, then read onAs a Video Creative, you get to create the coolest edits for social content and brand videos – all while being exposed to the entire...