Research Assistant

6 days ago


Quezon City, National Capital Region, Philippines SVEN - The Digital 1st Agency Full time
Responsibilities
  • Conduct on-site field observations at assigned locations.
  • Shadow and document the workflows of dealership personnel in Sales, Repairs & Maintenance, and Accessories departments.
  • Record customer interactions, including common inquiries, complaints, and buying/service behaviors.
  • Identify challenges faced by dealership staff in assisting customers.
  • Take detailed notes on customer decision-making patterns, service expectations, and dealership best practices.
  • Compile research findings into structured reports, highlighting key insights.
  • Follow ethical guidelines, ensuring no disruption to dealership operations.
Requirements
  • Background in Market Research, Business, Communications, Psychology, or a related field (preferred but not mandatory).
  • Strong observational and analytical skills—able to notice patterns in customer behavior.
  • Excellent written and verbal communication skills for clear and concise reporting.
  • Comfortable with fieldwork and on-site dealership visits.
  • Experience in customer service, automotive industry, or research is a plus.
  • Available to work Monday-Friday, 8:00 AM to 5:00 PM, for a period of 1-2 months.
Benefits

DIGITAL WORK MADE REFRESHING FOR YOU
Digital isn't the easiest industry to be part of — it's always on and always evolving. The client pressure is real, but with the right support and programs in place, you'll know you've got it — and we gotchu too as part of one of only two agencies in the Philippines certified as a Great Place to Work.

BEST SUPPORT FAM
  • Immerse in a supportive atmosphere with uplifting mentors and teams.
  • Vibe with us through monthly employee programs and events.
  • Get recognized for your hustle – we celebrate wins
DIGITAL 1ST PRODUCTIVITY
  • Level up on efficiency through Digital 1st equipment, tools, and systems.
  • Boost your skills with in-house learning programs and company-sponsored training.
  • Stay agile by adhering to SCRUM and Agile methodologies and rituals.
FULFILLING BREAKTHROUGHS
  • Own your career path with regular appraisals and growth opportunities.
  • Rotate through diverse projects, gaining exposure to different languages, frameworks, and platforms.
  • Use your leaves in any way you like – for catching up, pursuing your passions, or contributing to the community.
  • Stay healthy and secured with HMO and life insurance, plus all-around support from different experts on mental health, nutrition, finances, and more.
#J-18808-Ljbffr
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