BPO Sales Chatter
3 days ago
About the Position: Top Sales Performers - Chat (Cebu) | Onsite
Work Arrangement: Onsite (Cebu City)
Shift: Flexible, no fixed schedule
Responsibilities:
- Identify and engage potential clients, build and maintain long-term relationships, and provide customized solutions to address their needs.
- Develop and implement strategic sales plans to achieve or surpass sales targets.
- Support and guide junior sales agents to improve team performance.
- Monitor and report sales performance metrics, offer insights for enhancement, and apply best practices for optimal results.
- Collaborate with departments such as Customer Service and Reservations to ensure sales strategies align with company objectives and meet client requirements.
Qualifications:
- 2 to 4 years of relevant experience
- Strong background in non-voice customer support (Chat/WhatsApp) at an advanced level
- Proven experience delivering high-quality customer service via chat and WhatsApp channels, with skills in efficiently resolving issues, multitasking across conversations, and maintaining a professional, empathetic tone
- Highly adaptable to irregular working hours and on-demand schedules, rather than traditional fixed shifts
Benefits:
Upon regularization:
- 10 VL (Vacation Leaves), 10 SL (Sick Leaves), 5 EL (Emergency Leaves)
- HMO health insurance starting from the 4th month (coverage for the employee and one dependent at no cost)
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