Call Center Agent

3 weeks ago

pampanga, Philippines Work Services Full time

We are seeking energetic and customer-focused individuals to fill the Wave 1 Customer Service Representative role. As a virtual representative, your primary responsibility will be to assist customers through phone and email. No final interview Virtual Process If you’re looking to work in a fast-paced, rewarding environment without the hassle of in-person interviews, this is the perfect opportunity for you.

Key Responsibilities:

Provide exceptional customer service via phone and Email

Assist customers with inquiries, product issues, account management, and technical troubleshooting.

Resolve customer complaints and concerns with professionalism and empathy.

Maintain accurate records of customer interactions, transactions, comments, and complaints.

Ensure timely follow-up on unresolved issues and escalate when necessary.

Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction.

Collaborate with team members to resolve customer issues and improve service processes.

Stay updated on product/service knowledge, company policies, and customer service trends.

Requirements:

No prior experience required – we are willing to train the right candidates

High school diploma or equivalent (Bachelor's degree preferred but not required).

Excellent communication skills (both written and verbal).

Ability to handle multiple tasks in a fast-paced environment.

Problem-solving skills with a customer-first mindset.

Reliable internet connection and a quiet home office space.

Proficiency in basic computer systems (Microsoft Office, CRM software, etc.).

Strong organizational skills with attention to detail.

Ability to work independently and manage time effectively.

Salary & Benefits:

Competitive salary package – up to 27,000 annually, with 40k performance-based bonuses.

Work-from-home flexibility – no commuting required

No final interview or in-person site visits for application processing.

Health, dental, and vision benefits (available after eligibility period).

Paid time off and holiday pay.

Opportunities for career advancement in a growing company.

Training and development programs to help you succeed in your role.

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